Job Title: Care Compliance Administrator
Location: Bromley
Contract: Full-Time
Salary: Competitive
Radfield Home Care specialises in personalised, private care for older people in their own home. We’re a national leader in home care innovation and a fast-growing, multi-award winning business.
Our mission is to make ageing a more enjoyable and rewarding experience for all involved. Our care professionals have a huge role to play in making it happen.
Care is amazing. Great quality care can transform a moment, a day, even a relationship. That’s why we believe care should be about making people feel understood, valued and supported. About enabling people to live their best life for as long as possible.
Do you have a compliance background and have an understanding of supporting operational activity within a franchise or care setting.
We are looking for an exceptional person who has the same passion as us for helping our nation to age well and remain connected If you think this might be you, your role is responsible for implementing strategies for governance of the operational processes and care delivery which will impact on the standards of care delivered to our clients.
You will ensure that CQC standards are met and exceeded through effective monitoring, policy development and training.
Based in our Bromley National Office, you will be a self-starter, confident and motivated individual who can influence and persuade key business leaders that align with our values and purpose, a natural communicator digitally and face-to-face.
Experience working in the domiciliary care sector
A thorough understanding the policy and regulations that underpin health and social care
Educated in Health & Social Care level 3 or equivalent QBE
Ability to form relationships and quickly establish common ground with individuals
Ability to communicate effectively at all levels both verbally and in writing
Be an enthusiastic ‘people person’ who can motivate and influence others
Ability to self-motivate and work in a self-directed way
Be professional in manner and appearance
Experience using Office software, web-based systems and CRM software (e.g. Access People Planner, Access Care Planning and Access Compliance or equivalent)
Experience working in the franchise home care marketplace
Experience working in a franchise business
Monitor, embed into policy and communicate all new developments in the care sector and Care Quality Commission (CQC) regulation.
Support the franchise locations with day to day care and operational queries and issues.
Ensure the Franchise Agreement and Operating Manual is being adhered to at all times
Promote a positive image and protect the good reputation of the Radfield Home Care brand and Radfield Home Care Franchising at all times.
Conduct compliance reviews with Franchise Partners
Understand the regulatory requirements on the business from CQC and support offices to achieve a minimum of a 'good' rating at inspections.
To support and drive the network towards outstanding CQC ratings
Embed audit and evaluation into services to ensure continuous improvement.
Complete analysis of internal network data, formulate and recommend practices.
Ensure that the handling of complaints and investigations meets standards.
Aid the implementation of care software systems into new and established franchise offices.
This post is exempt from the Rehabilitation of Offenders Act 1974. The role requires contact with vulnerable clients and will be subject to enhanced DBS disclosure and satisfactory references.
Radfield Home Care was founded and run by brother and sister, Alex Green and Dr. Hannah MacKechnie and have been a valued members of the local community since 2008.
Interested in joining the team?
Founded by Alex Green and Dr. Hannah MacKechnie, Radfield Home Care is a network of award winning and leading home care (domiciliary) businesses providing exceptional care to older people with over 30 years of experience.
Radfield’s purpose is: to help our nation age well by remaining connected to the things that matters most to them.
Radfield started out as a Residential Care Home service in Shrewsbury in 1982 and was a small, friendly family business which was highly regarded in the local community. Hannah and Alex grew up living in the home alongside the residents and therefore have a unique insight into how proper care should be provided and the individual needs of older people.
This ethos and understanding underpins Radfield Home Care’s Caring for our CarersTM pledge and Be There campaign and we strive to bring our clients the same quality of care into their own homes.
Dr Hannah MacKechnie worked at Radfield Residential care home for many years before training as a doctor at Birmingham University. After qualifying she worked in many hospitals across the West Midlands and in Christchurch, New Zealand and on returning to the UK completed her GP training. It was whilst working as a GP that she realised there was a need for a local home care company that put quality at the heart of its business.
Alex Green has also been closely associated with Radfield Residential Home and has a career background in finance having worked for companies such as HSBC and Halifax. In recent years he has been working for several charitable organisations around the country before settling back to Shropshire and becoming involved in the family business. Alex gained his Registered Managers Award qualification in 2008.
