Job Description

Work Location: Daly City, CA

Pay Range: $23/hr-$26/hr based on experience

Job Type: Full-Time Onsite

Our Company

Unika Health is an AI-powered, physician-led chronic care platform that helps healthcare providers manage patients beyond traditional clinic visits. By combining connected health devices, intelligent monitoring, and coordinated care teams, Unika enables continuous care for patients living with chronic conditions. Our approach bridges the gap between clinic visits and everyday life, helping providers deliver more proactive and personalized care with the best clinical outcomes.

Unika Health is a wholly owned subsidiary of iHealth Labs, Inc., a well-established U.S.-based digital health company known for its innovative consumer health technologies and connected medical devices.

Summary:

We’re seeking a passionate Care Assistant for both technical and clinical roles to develop an innovative, team-based chronic disease management program. You will utilize medical devices to help manage patients with chronic conditions on-site and online with other clinical team members.

Under general supervision in a fast-paced Primary Care clinic setting, the Care Assistant will assist with direct patient care as dictated by established protocol and coordinate the team to achieve team goals.

*This role is eligible for clinical hours, which can be used when applying for medical school, PA, nursing school, etc.

Responsibilities

• This role requires you to be tech-savvy with the ability to work with our internal messaging channels (Google Workspace, Zoom, Google spreadsheet, pdf, printers, etc. ). Also requires you to be patient and able to explain technology to a non-tech savvy population. You will be responsible for teaching our elderly patients how the mobile app and medical device work, as well as helping them with troubleshooting any tech issues.
• Communicate effectively with both tech-savvy and non-tech savvy individuals, conveying technology concepts clearly and patiently.
• Communicate well with teammates, providers, and staff in the clinic.
• Assists with direct patient care procedures and related tasks; checks in patients assists in obtaining patient histories, takes vital signs, prepares charts, and assists with medical examinations.
• Maintains accurate documentation in electronic health records.
• Performs routine specialized procedures, such as setting up the iHealth products for the patients under established protocols.
• Obtains pertinent labs and other tests as needed by the provider.
• Manages clinic inventories and medical supplies.
• Educates and advises patients on specific medical issues within established parameters including obtaining prescription information.
• Directs patient flow following provider schedules/patient appointments.
• Maintains assigned examination rooms.
• Coordinates routine office activities and administrative functions to support clinic activities.
• Practices safety, environmental, and/or infection control methods.
• Conduct patient outreach calls following provided scripts to schedule appointments, provide follow-up care information, and promote health education
• Commute between multiple clinics as needed.
• Other clinic related duties as assigned.

Qualification and Skills

• Bachelor’s degree or above is REQUIRED
• Exceptional communication abilities and meticulous attention to detail
• Demonstrated patience and empathy, especially when interacting with the elderly
• Familiarity with fundamental medical procedures and terminologies is a plus
• Strong problem-solving skills coupled with high adaptability and a keenness to learn
• Collaborative team member with leadership potential, capacity to motivate peers, and a commitment to maintaining precise records
• Proficiency in computer operations and technical platforms such as Google Workspace (Chat, Doc, Spreadsheet, Slides) and Zoom

Benefits

• Medical, Dental, Vision, Life Insurance, and 401K
• Paid Time Off, Federal Holidays, and Leaves
• Annual Performance-Based Bonus

Equal Opportunity Statement

Unika Health is committed to diversity in its workforce and is proud to be an equal opportunity employer. iHealth Labs considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. iHealthLabs is an Affirmative Action and Equal Opportunity Employer.

Please reference below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf