Position Overview

Key Responsibilities

1. Card Product Launch & Execution

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  Lead and manage the full lifecycle of launching new Mastercard debit/credit/prepaid cards.
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  Coordinate with Mastercard, issuing processors, card personalization bureaus, risk, compliance, marketing, and operations teams.
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  Translate business requirements into actionable execution plans with clear timelines and deliverables.
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  Ensure that all card products meet Mastercard rules, branding guidelines, digital enablement requirements (e.g., tokenization, MDES), and regulatory obligations.
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  Oversee UAT, BIN setup, digital wallet readiness (Apple Pay, Google Pay), and operational certification processes.

2. Program & Project Management

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  Develop detailed project plans, RAID logs, and stakeholder communication updates.
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  Drive cross-functional alignment and resolve execution bottlenecks.
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  Track progress against milestones and ensure timely, high‑quality deployment.
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  Own governance reporting for project status, risks, and dependencies.

3. Portfolio Management & Optimization

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  Analyze performance of existing card portfolio (activation, usage, spend, retention, delinquency, interchange, rewards cost).
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  Recommend portfolio strategies to improve profitability, customer engagement, and product differentiation.
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  Support pricing reviews, incentives design, loyalty program updates, and segmentation strategies.
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  Identify gaps in customer journey and propose improvements for acquisition, onboarding, and engagement.

4. Stakeholder & Partner Management

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  Act as the primary liaison with Mastercard teams (product, operations, risk, digital services).
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  Work with external partners including processors, fintech vendors, card personalization providers, and loyalty platforms.
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  Drive alignment between business, IT, operations, and compliance to ensure seamless product delivery.

5. Risk, Compliance, and Operational Readiness

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  Ensure adherence to Mastercard operating regulations and local regulatory requirements.
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  Support creation of operational procedures, customer communications, and frontline training.
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  Identify and mitigate launch risks and implement strong control mechanisms for ongoing operations.

Qualifications

Required

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  Bachelor’s degree in Business, Finance, Technology, or related field.
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  5+ years experience in cards, payments, banking, or fintech (Mastercard experience strongly preferred).
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  Proven track record in executing card launches or major payment-related projects.
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  Strong understanding of Mastercard products, digital payments, BIN management, dispute processes, and card lifecycle.
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  Excellent project management skills with ability to manage multiple complex initiatives.
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  Strong analytical abilities and experience with card portfolio metrics.