Job Description

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Event Description:

The Citi UAE cards business is profitable and growing. The business requires strong talent to drive Cards portfolio growth and the candidate is expected to:

• Support in growing and optimizing performance of the UAE Cards Portfolio

• Manage and optimize various portfolio programs / initiatives

• Support in identifying areas of growth & efficiency

• Key Responsibilities

• Support to execute ongoing portfolio programs / initiatives such as Instalment products (e.g. Loan on Card, Transaction EPP, Statement EPP), Balance Transfer, Citi PayAll, Insurance cross-sell

• Support to execute ongoing portfolio spend programs and other initiatives like credit limit increase, retention, activation, etc.

• Support in implementation of new actions to enhance profitability of the above-mentioned programs

• Support development of digital capability and adoption for various portfolio programs

• Work with portfolio sales & service teams to optimize front-line performance which will include tasks like training, design and implementation of controls

• Support enhancements to improve customer experience

• Work with the data team to define key metrics / dashboards to support business management

• Work with Technology on all required technology aspects of portfolio campaigns / programs, including UAT, test preparation and execution

• Support planning and execution of adhoc projects / initiatives as required

• Manage / support new products or other existing portfolio programs as required

• Ensure compliance with Legal and Regulatory requirements, procedures and controls

• Development Value

• The role offers opportunity to develop leadership skills to drive business value

• Opportunity to learn about the banking industry and how credit cards business run

• Opportunity to work on digital commercialization initiatives

• Visibility with senior stakeholders

• Work with other Citi businesses across the region to learn best practices

Education:

• Bachelor’s degree/University degree

• Demonstrated comfort with data and excel

• Demonstrated problem-solving and decision-making skills

• Ability to work unsupervised and adjust priorities quickly

• Ability to manage deadlines or unexpected changes

• Commercial acumen & ability to convert insight into real-life profitable solutions

• Clear and concise written and verbal communication