Job Description

Effectively manage operational infrastructure, processes and policies with respect to after booking card maintenance activities, risk mitigation, fraud exposure control, and financial entries related to cards after booking activities and all aspects of Cards Projects.Ensure efficient execution of all required processes thereby reducing exposure to operations loss, penalties and customer complaints.

• Avoid operation loss caused by lack of controls over maintenance activities.

• Ensure all cards project UATs are conducted accurately and efficiently to avoid post implementation issues and potential operational losses.

• Guide and supervise Cards Maintenance team and ensure their efficiency and accuracy are maintained

• Assist Unit Manager in conducting performance reviews for cards maintenance team.

• Consistent and timely review of cards operations processes to avoid transaction risk and keep improving preventive actions and applying bank process

• Evaluate/Manage CMS performance and suggest tools for improvements

• Implement changing business compliance requirements due to new technology development in the electronic payment industry.

• Responsible for enhancing operational efficiency and cost management by identifying automation opportunities or through outsourcing solutions.

• Conduct UAT testing for cards URFs and SOWs.

• Responsible for setting and registering any additional BIN

• Efficiently support new sales channels launched by business

• Operate Cards products considering the operating procedures' manual and in compliance with CBE rules & regulations.

• Facilitate system and other business service enhancing services from in-house or third party services.

• Good management skills.

• Excellent communication skills.

• Should have investigation skills.

• Knowledge of Fraud / Risk management techniques

• At least 8 years of experience in Operations

• Capability to create product accounting cycle.

The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.