Job Description

At Blue, we discover pathways to realize your possibilities! Our Card Support Specialist is a subject matter expert responsible for the operational performance, compliance integrity, and strategic enhancement of the Credit Union’s debit and credit card programs. This role ensures optimal member experience and operational efficiency across all card related platforms and processes. The position serves as an escalation point for complex issues, drives process improvements, and supports the development of card related products and process enhancements.

Major Duties and Responsibilities

• Serves as a primary subject- matter expert for all card operations, providing advanced support, resolving escalations, and advising on complex operational issues. This will include, but is not limited to, travel notifications, general card maintenance, file maintenance, PIN requests, plastic orders and reorders, applying payments to the corporate card program and oversight of internal corporate card maintenance for new and existing employee cards.
• Oversees system data integrity, coordinates with vendors and IT for file issues, and ensures accuracy across card platforms. Performs daily settlement balancing and monthly GL reconciliations for card-related clearing and exception accounts; researches and clears discrepancies, coordinates adjustments or journal entries with Accounting, and supports validation and month end posting of card-related lines.
• Accountable for SLA monitoring for the card operations function, conducts root-cause analysis for SLA misses, and recommends operational improvements.
• Responsible for escalations of department issues and driving process improvements. Works autonomously with management support and as a collaborative member of the team.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must comply with applicable laws/regulations and network/processor rules (as applicable), including Reg E / Reg Z, OFAC, and internal controls.

Knowledge and Skills

Experience

3–5+ years of progressively responsible experience in card services, operations, financial services, or related fields.

Education/Certifications/Licenses

A high school degree or equivalent. Additional coursework or certification in financial services, operations management, or project coordination preferred.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

FULL TIME POSITION

Starting Range: $22.33 - $25.02

Full Range: $21.52 - $32.29

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

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Employee Benefits

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At Blue Federal Credit Union, we don’t just accept difference – we celebrate it! We are committed to providing an inclusive and welcoming environment for all our staff and members. Blue FCU is proud to be an equal opportunity workplace. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. All employment decisions are made based on qualifications, merit, and business need.