Origin Bank

Card Services Specialist I

Origin Bank  •  United States (Onsite)  •  9 days ago
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Job Description

Your Career. Your Story. Let's Write the Next Chapter Together.

At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education.

What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future.

If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us.

Responsible for day-to-day activities of Bank Card Services; answers phone calls from customers and co-workers to provide information and assistance accordingly; provides support to the Bank Card/ATM Analyst and Supervisor by performing the following duties.

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Dut ies and R es pon sib il iti es in cl ude the fo ll owi ng

  • Fie lds h igh vo lu me of i nter na lex te rnal c ustomer ca lls in re gards to Card Services Res pon ds to card related i nqu iries rece iv ed via em ail to C ard Servi ces, Credit and ATM inboxes.
  • May a ssi st c ustome rs wi th Service View, CMSE and Consumer Card pr od uc t applications as they rela te to all Card pro du cts and se rvi ces.
  • M on itors a ll Bank Card Systems and ATMS to en sure sy stems are ope ra ti ng thr ou gh out the d ay; n otif ies a pp li ca ble se rvi ce pr ovid er w hen sy stems are d own.
  • Pr oce sses Debit Card, Credit Card and AT M/Deb it Card fi le ma in tena nce reque sts
  • May receive new Business Credit Card Applications and scan into Docutreev for processing.
  • May log returned mail, cards for disposition and destruction according to department standards.
  • May add EZ Card relationships and perform password resets for Credit applications wi th in EZ Business when nee ded/ ap pr oved.
  • May su bmi t tickets to FIS on Debit related issues that are identified when working with customers
  • May work on Credit Card user related rep orts and EZ Business requests on a daily b asi s; de le tes i na cti ve a ccou nts.
  • Perform quality control of imaged documents daily to ensure accuracy of work being scanned.
  • Create coversheets and prepare imaging for all card related maintenance daily.
  • C on ta cts Die bold/NCR and wo rks wi th se rvi ce tech ni ci ans to res olve ATM i ssue sou ta ges.
  • Cl ose a nd rei ssue ATM/ Deb it Cards u pon reque st or as needed.
  • Pe rforms quarterly off-site A TM A DA c omp li an ce c he ck s
  • L ogs; funds and orders Gift Cards for Ba nk ing Cen te rs as needed.
  • Receive and post payments for Credit Card Customers as needed.
  • Complete quality review of maintenance request forms from Customer Support as needed.
  • Provide Settlement Assistance to Cash Services on ATM’s as needed
  • Processes returned Debit Cards/Correspondence received from the US Postal Service.

Su per vis ory R es pon sib il iti es

Th is j ob has no su pe rvi sory res pon si bi li tie s

Qu ali fica ti ons to pe rf orm th is j ob su cce ssfu lly, an i nd ivid ual mu st be a ble to perfo rm each es sen ti al d uty sa ti sfac tori ly. The requ iremen ts l isted be low a re rep resen ta tive of the kn owled ge, sk il l, a nd/ or a bi li ty requ ired. Rea son ab le a cc ommod ati ons m ay be ma de to en ab le i nd ivid ua ls wi th di sa bi li ties to perform the es sen ti al fu nc ti on s

Education and/or Experience

Hi gh sc hool di pl oma or ge neral ed uc ati on de gr ee (G ED ); one to two ye ars b ank ing or rela ted exp erie nce.

Compliance Requirements

Responsible for compliance under the requirements of the BSA, AML, OFAC and CIP related policies as well as adherence to the bank's procedures to fulfill the requirements of the regulations. Must report any unusual or suspicious activity involving customers or fellow employees to the BSA Department.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position operates in a professional banking environment and routinely uses standard office equipment and digital tools such as secure financial systems, computers, phones, photocopiers, and scanners. The role requires maintaining a high level of professionalism, confidentiality, and attention to detail in all interactions.

This role operates in a dynamic, relationship-driven environment focused on providing exceptional financial solutions and service to our clients. Work is typically performed in a corporate office or banking center setting with a moderate noise level and a dynamic, collaborative, and inclusive workplace where innovation thrives. Frequent direct contact with clients and team members. This role typically requires travel.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion.

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Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights

Origin Bank

About Origin Bank

Deeply rooted in Origin’s history is a culture committed to providing personalized relationship banking to businesses, municipalities, and personal clients to enrich the lives of the people in the communities it serves. Origin offers a broad range of financial services and has locations in Louisiana, Texas, Mississippi, Alabama and Florida. In today’s banking landscape, technology is the rule – human interaction and genuine relationships are the exception. Origin Bank delivers on both. Member FDIC. Equal Housing Lender.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Ruston, La
Year Founded
1912
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