Arbor Financial Credit Union

Card Services Specialist

Arbor Financial Credit Union  •  $17/hr  •  Kalamazoo, MI (Hybrid)  •  5 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Card Services Specialist Benefit Highlights

  • Hybrid work schedule
  • Paid vacation, personal, sick, holiday, volunteer & birthday time off
  • 401(k) with 6% match and 4% profit-sharing contribution
  • Top-notch health insurance, dental, and vision
  • HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
  • Employee Assistance Program to prioritize your wellbeing
  • Loan and mortgage discounts + higher rates for savings products

Starting Wage: $17.25/Hour, based on experience

Location: Kalamazoo, MI

About The Role

Join our team as a Card Services Specialist, where you'll play a key role in supporting debit and credit card programs, resolving card-related issues, and assisting members with confidence and care. This position is ideal for someone who enjoys problem-solving, working with financial systems, and delivering exceptional service while protecting sensitive member information.

Where You’re Headed

Start your journey at Arbor as a Card Services Specialist and grow right where you are – Card Services Specialist II and III growth track promotions possible (with a pay increase). With advancement opportunities and access to internal openings in departments like lending, marketing, IT, HR, and finance, your future is full of possibility.

What You’ll Do

  • Process credit card payment exceptions and review activity reports
  • Research and resolve card-related issues and payment exceptions
  • Assist members and staff with card service inquiries
  • Monitor and respond to fraud, lost/stolen cards, and account abuse
  • Process balance transfers, returns, check requests, and account closures
  • Maintain accurate records and protect confidential information
  • Support department operations and ensure policy compliance

Is This You?

  • High School Diploma or equivalent
  • Financial services industry experience
  • Strong computer and application skills
  • Strong oral and written communication skills
  • Ability to successfully organize, prioritize, and manage multiple responsibilities
  • Team player with a positive attitude and flexibility
  • Professionalism in conduct, communication, and appearance
  • Ability to be bonded
  • Preferred But Not Required: College degree, service/sales experience, and previous experience in a similar or related role.

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional and apply in minutes: www.arborfcu.org/careers.

Arbor Financial Credit Union

About Arbor Financial Credit Union

We got our start in 1935 as the Kalamazoo School Employees Credit Union. Our goal: to meet the financial needs of local educators. Since then, our mission has evolved and we now provide services to all types of families and businesses across the state of Michigan. In 2016, we became Arbor Financial Credit Union. The new name was designed to change the perception that you had to be a teacher to join. With the reference to trees, we also wanted to reinforce our strong community roots, commitment to growth, and our environmentally friendly mindset.

Arbor Financial has ten branches within the south west MI area.

More than 40,000 people are Arbor Financial members.

The credit union has over $600 million in assets.

At Arbor Financial, we foster a can-do culture. It stems from the Core Values we instill in our staff:

• Work together.

• Do the right thing.

• Be creative.

• Have fun.

From the minute you walk through the door of one of our Michigan branches, you can feel the friendly vibe. Our employees go out of their way to meet your needs and treat you well. Call it the power of positivity. We think it's why our members are so loyal to Arbor Financial.

• We believe people have a right to expect a lot from institutions they do

business with.

• We focus on finding individualized financial solutions for families and

businesses of all types.

• We pride ourselves on providing members’ access to financial experts who

offer honest advice.

• We immerse ourselves in our communities with volunteer initiatives and

scholarship programs.

• We aim to enrich the lives of the people and communities we serve.

Learn more about Arbor Financial by visiting our website.

Industry
Finance & Insurance
Company Size
51-200 employees
Headquarters
Kalamazoo, MI
Year Founded
1935
Website
arborfcu.org
Social Media