Envision Employment Solutions

Card & Payment Operations Manager

Envision Employment Solutions  •  Arab Republic of Egypt (Onsite)  •  5 days ago
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Job Description

Envision Employment Solutions is currently looking for a Card & Payment Operations Manager for one of our partners, a leading Digital Bank!

THE ROLE

You make sure the money moves and the numbers add up. Every card the digital bank issues, every payment it processes, every dispute and chargeback runs through the operation you lead, and one mistake here is one a customer feels immediately. In a bank built for everyday money, you own the machinery that must work every single time.

WHAT YOU’LL DO

  • Oversee card operations end to end, from issuance and lifecycle management to customer request fulfilment
  • Run payment operations, including transaction processing, exception handling, reconciliation, disputes, chargebacks and payment recovery
  • Lead the card and payment operations analysts to SLAs, procedures and quality standards, and review the escalated high risk, fraud related and customer impacting cases yourself
  • Hold the operation to Visa and Mastercard scheme rules, payment network requirements, regulatory obligations and internal controls
  • Investigate the root cause of recurring issues and put corrective actions and automation in place
  • Coordinate with technology, fraud, compliance and external partners to keep service delivery and reconciliation clean

WHAT WE’RE LOOKING FOR

  • 5 to 8 years in card or payment operations within a bank or fintech
  • Strong command of card scheme rules, and the payment rails beneath them
  • Hands on experience running chargeback and dispute resolution
  • Familiarity with core banking and card management systems
  • A strong operational risk awareness and control mindset

YOU’LL THRIVE HERE IF YOU

  • You believe an operation that works quietly every time beats one that impresses when it is watched
  • You’d rather fix the root cause of a recurring exception than reconcile it again next month
  • You read a scheme rule as an operational control, not a formality
  • You feel a failed transaction the way the customer does
Envision Employment Solutions

About Envision Employment Solutions

Envision was founded in 2013 to support the Egyptian market with Talent Solutions. We provide full recruitment, headhunting, payroll, and onboarding services for your temporary, permanent, and full-time employee needs. We now successfully support some of the country’s largest businesses across the MENA regions. We have been immensely successful in creating a global network of highly adept intelligent professionals that can add value by enabling organizations to achieve their mission critical projects and goals.

Keeping pace with the ever-changing business landscapes, and the growing need for talented professionals has become ever more challenging. This is where Envision comes into play to bring skilled candidates to your organization. Our professional consultants are exceptionally skilled in identifying top talent in the MENA region and matching them with our client’s needs. We have a wide network of talents across various sectors, with a focus on the IT/Software sector.

All our resources are multifaceted and come with years of commended performance. Project completion rate of our consultants is 95%, 5% is attributed to unforeseen situations like project shutdown, health issues, relocation, etc. We appreciate the experience that our candidates bring from various industries, and we like to leverage it for the mutual benefit of both clients and candidates.

We work in partnership with your management team, hiring managers or Talent team to determine your recruiting needs, while optimizing your hiring budget.

Industry
Unknown
Company Size
11-50 employees
Headquarters
El-Sheikh Zayed, EG
Year Founded
2013
Website
envisiones.com
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