Job Description

• Support merchant acquisition, onboarding, activation, and retention for POS, Agent Banking POS, Card Payments, KCB Lipa, International Money Transfer, and e-commerce solutions.
• Provide end-to-end support and administration of Card Acquiring, Merchant POS, Agent Banking POS, E-commerce, KCB Lipa, and IMT platforms.
• Develop and execute sales plans to achieve business targets and revenue objectives.
• Identify and pursue cross-selling opportunities in collaboration with SME, Corporate, and Branch teams.
• Build, maintain, and strengthen relationships with merchants, PSPs, and key stakeholders.
• Act as the primary contact for acquiring customers, ensuring high levels of service and satisfaction.
• Understand customer business needs and provide suitable acquiring solutions.
• Manage customer requirements and support retention and expansion of existing accounts.
• Promote and support POS, e-commerce, and digital payment solutions.
• Appraise merchant applications and recommend qualified merchants in line with risk and business criteria.
• Support in the discussions and negotiations on pricing, contracts, and operational matters with customers.
• Coordinate merchant training on:
  • POS and card acceptance operations
  • Lipa Namba and e-commerce solutions
  • Fraud prevention and chargeback management
  • Anti-Money Laundering (AML) requirements
  • Payment acceptance best practices
• Understand merchant acquiring products, pricing models, and risk strategies.
• Ensure adherence to regulatory, card scheme, and internal compliance requirements.
• Drive adoption of value-added products and services to increase revenue from existing customers.
• Provide market intelligence and customer feedback to support product enhancements and innovation.
• Make sound commercial decisions that maximize profitability and customer retention.
• Prepare daily, weekly, and monthly performance reports for management.
• Monitor market trends, customer activities, competitor developments, and industry changes.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

1. Academic & Professional

ParticularsDetailSpecific Field or QualificationNeed Type[1]Education Bachelor’s DegreeBachelor in Banking/Finance or equivalent

RQ

Professional QualificationsMerchant Acquiring and card background

AA

Masters DegreeBusiness Administration

AA

2. Experience

Total Minimum No of Years Experience Required

4