Job Description

Tunnel Car Wash Team Member – Splash In

Location: Newark, DE
Pay: $15.50 - $18.00 per hour
Schedule: Full-time and part-time opportunities available (days, nights, weekends, and holidays may be required)

As a Tunnel Car Wash Team Member at Splash In, you’ll help keep our tunnel running safely and smoothly while delivering a fast, friendly experience for every customer. You’ll work outdoors, stay active, and be part of a team that takes pride in doing things the right way—safely, efficiently, and with a “customer-first” mindset.

How you’ll make an impact

Operate the tunnel car wash system by following standard procedures and keeping equipment running effectively.
Monitor tunnel performance, water/chemical levels, and flag issues promptly to keep operations moving.
Greet customers, answer questions, and guide them through payment and wash preparation steps.
Help customers prep vehicles for the wash (e.g., guiding onto conveyor, confirming windows closed, antennas retracted, and loose items secured).
Follow all safety protocols, including chemical handling, PPE use, and traffic flow guidelines.
Maintain cleanliness across the facility (tunnel, wash bay, vac areas, trash, and general site upkeep).
Pitch in where needed—tire shine, loading, stocking, greeting—to support efficiency and the overall customer experience.

What we’re looking for

High School Diploma or equivalent (preferred) -or- ability to complete employer-paid GED program.
Comfortable working outdoors, assisting customers, and recommending/upselling products when appropriate.
Ability to lift up to 30 lbs.
Flexibility to work weekdays, weekends, and holidays (car washes operate 7 days a week).
Ability to perform the essential functions of the role with or without reasonable accommodation.

Ideal candidates will also have

Experience in customer service or sales.
Strong teamwork and communication skills.
Comfort adapting to change in a fast-paced environment.

Key competencies

Adapting and responding to change
Working with people
Delivering results and meeting customer expectations
Deciding and initiating action
Persuading and influencing

Why you should join Splash In

Splash In ECO Car Wash is part of the Wills Group family of brands, a 100-year-old, family-owned company rooted in the Mid-Atlantic. While Wills Group provides the strength, stability, and long-term vision of an established organization, Splash In operates with the energy and growth mindset of a brand on the move.

At Splash In, you’re not just working at a car wash—you’re part of a team focused on delivering fast, friendly, and high-quality service every single day. We’re committed to eco-conscious operations, strong community connections, and creating opportunities for team members to grow with us. As we continue expanding across the region, you’ll have the chance to build skills, take on new responsibilities, and be part of a company that values hard work, accountability, and customer-first service.

Benefits and perks

Benefits for all employees

Financial Well-being: 401(k) with employer-matched contribution up to 7% and financial planning assistance.
Career Growth: Advancement opportunities in the Mid-Atlantic region.
Employee Discounts: Free coffee and fountain beverages, plus discounts on fresh food and car washes. Enjoy discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.

Benefits for part-time employees

$500 LifeBalance Account: Annual contribution for eligible healthcare expenses (eligibility after 6 months of employment).
Education: GED completion program for sales associates.

Benefits for full-time employees

Paid Time Off: Vacation starting at 2 weeks, sick and personal leave, plus paid holidays, including an annual floating holiday.
Paid Community Engagement: 2 paid community service days each year.
Paid Parental Leave for new parents.
Education and Development: 100% tuition reimbursement, robust development programs, and certificate program assistance (up to 100% employer-paid). Employer-paid GED completion program is also available for sales associates.
Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.

ADA compliance

The Wills Group is committed to providing equal employment opportunities and fostering an inclusive workplace for individuals with disabilities. In compliance with the Americans with Disabilities Act (ADA), we provide reasonable accommodations for qualified individuals to perform the essential functions of their roles. Reasonable accommodations can be discussed during the hiring process.

Additional notices

Wills Group does not accept unsolicited resumes from recruiters or employment agencies in response to the Wills Group careers page or a Wills Group social media post. Wills Group will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Wills Group.

Wills Group is an equal opportunity employer. Wills Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Splash In Job Description

Title: Car Wash Team Member

Reports To: Tunnel Car Wash Store Manager

Department: Splash In

Entities Impacted Splash In Stores

Location: Splash In

Date: 3/28/2025

Level: 8

Workday Job Splash In Team Member

Profile:

Pay Type: Hourl y

Direct Report s: NA

Indirect Repo rts: NA

Other Relevant NA

Reporting

Information:

Job Purpose and Function

As a Tunnel Car Wash Team Member for Splash In, your primary responsibility is to ensure the

efficient operation of the tunnel car wash system while delivering exceptional service to

customers. You will be an integral part of a team dedicated to maintaining a clean, safe, and

customer-friendly environment. Your duties will encompass various tasks essential to the

smooth functioning of the car wash facility, all aimed at providing an outstanding experience for

every customer

How You’ll Make an Impact

•

Execute the operational procedures of the tunnel car wash system proficiently. This

includes ensuring all equipment is functioning correctly, monitoring water and chemical

levels, and promptly addressing any malfunctions or issues that may arise during

operations.

•

Greet customers warmly upon arrival, answer any questions they may have about the

car wash process, and guide them through the payment and preparation stages. Provide

courteous and professional assistance to customers to ensure a positive experience.

Assist customers in preparing their vehicles for the car wash process. This may involve

guiding them onto the conveyor belt, ensuring windows are closed, antennas are

retracted, and any loose items are removed from the vehicle to prevent damage during

the wash.

•

Adhere to all safety protocols and procedures to maintain a safe working environment for

yourself, your colleagues, and customers. This includes following proper chemical

handling practices, wearing appropriate personal protective equipment, and observing

traffic flow guidelines within the car wash facility.

•

Contribute to the cleanliness and maintenance of the car wash facility. This involve s

regularly cleaning the tunnel, vacuuming debris from the wash bay, emptying trash

receptacles, and performing minor maintenance tasks as needed to ensure the facility

operates smoothly

Contribute flexibly to various operational aspects, encompassing tasks like tire shining,

loading, stocking, and greeting, to optimize efficiency and enhance the overall customer

experience at the car wash.

What We’re Looking For

•

High School Diploma or equivalent (preferred)

Capable of working outdoors, assisting customers, and upselling products

Ability to lift 30 lbs.

This position requires the ability to perform the essential functions contained in this job

Reasonable accommodations will be made for qualified individuals with

disabiliti es.

Ideal candidates will also have:

Experience working in customer service or sales

Key Competenci es:

•

Adapting and responding to change

Working with people

Delivering results and meeting customer expectations

Deciding and initiating action

Persuading and influencing

Availability and Travel

•

The schedule for Tunnel Car Wash Team Members typically includes both full-time and

part-time positions. Full-time positions may involve 40-hour workweeks, while part-time

positions may have varying hours based on availability and business needs.

Team members may be required to work weekdays, weekends, and holidays, as car

wash facilities often operate seven days a week to accommodate customer demand.

The primary site of work will be the tunnel car wash facility, where team members will be

responsible for assisting customers and ensuring the smooth operation of the car wash

system.

•

ADA Compliance

The Wills Group is committed to providing equal employment opportunities an d

fostering an inclusive workplace for individuals with disabilities. In compliance with the

Americans with Disabilities Act (ADA), we ensure that all qualified individuals are given

the necessary accommodations to perform the essential functions of their rol es.

We encourage open communication and collaboration to identify and implement

reasonable accommodations that support the success of our employees wh ile

maintaining operational excellence. Reasonable accommodations can be discuss ed

during the hiring process.

Why You Should Join Wills Group

As a thriving, family-owned, $1.5 billion company headquartered in scenic La Plata,

Maryland, (a 45-minute commute from Washington, DC), we take pride in our strong

presence across the Mid-Atlantic region. Featuring nearly 300 retail locations of our

family of brands including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels,

we are shaping the future of convenience retailing, fuels marketing, and commercial real

estate.

Since 1926, our work-hard, play-hard mentality propels us to serve the communities that

have supported us throughout the years. Keepi ng lives in motion is more than our

mission--it's our way of life! We're dedicated to empowering individuals to embrace ne w

possibilities and chart their own paths to success. Discover the fulfillment of working

alongside passionate professionals, where your ideas are valued, and your potential i s

nurtured. Become part of something bigger when you join the Wills Group!

Benefits and Perks

Embark on a rewarding journey where your growth, future, and well-being take cent er

stage! As a certified Great Place to Work™, the Wills Group understands today's

professionals desire meaningful careers with a culture that's as authentic as possib le.

We pride ourselves in fostering an environment that supports your overall development

Look forward to joining a company that celebrates your wins whether big or small. Yo u

can count on us to provide industry-leading total rewards packages that include a ran ge

of benefits and perks that contribute to your overall well-being:

Benefits for all employees:

•

Financial Well-being – Employer 401 (k) with employer-matched contribution up to 7%

and financial planning assistance.

•

Career Growth – Advancement opportunities in the Mid-Atlantic Region.

Employee Discounts – Free coffee and fountain beverages, plus discounts on fresh food

and car wash es Enjoy discounts on theme parks, Broadway shows, concerts, travel,

shopping, dining, and wellness service s.

Benefits for part time employees:

•

$500 LifeBalance Account – Dash In contributes $500 annually for eligible healthcare

expenses for part-time employees; eligibility after 6 months of employment.

Education – GED completion program for sales associates.

•

Benefits for full time employees:

•

Paid Time Off – Vacation starting at 2 weeks, sick and personal leave, plus paid

holidays, including annual floating holiday.

•

Paid Community Engagement – 2 paid community service days each year.

Paid parental leave for new parents.

Education and Development – 100% tuition reimbursement to support your education

goals, robust development programs, and certificate program assistance (up to 100%

employer-paid). GED completion program (employer-paid) also available for sales

associates.

•

Healthcare – affordable medical, dental, and vision plans with an option for health savings

account.

Insurance – Pet insurance, basic life insurance, short and long-term disability coverage.

Wills Group does not accept unsolicited resumes from recruiters or employmen t

agencies in response to the Wills Group careers page or a Wills Group social media

post. Wills Group will not consider or agree to payment of any referral compensation or

recruiter fee relating to these unsolicited resumes. Wills Group explicitly reserves the

right to hire those candidate(s) without any financial obligation to the recruiter or

agency. Any unsolicited resumes, including those submitted to hiring managers, are

deemed to be the property of Wills Group

Wills Group is an equal opportunity employer. Wills Group does not discriminate on th e

basis of race, religion, color, sex, gender identity, sexual orientation, age, non-

disqualifying physical or mental disability, national origin, veteran status or any othe r

basis covered by appropriate law. All employment is decided based on qualifications,

merit, and business need.

About Wills Group

Headquartered in La Plata, Maryland, Wills Group has nearly 300 retail locations across the Mid-Atlantic region, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels. A family-owned company since 1926 with expertise in convenience retailing, fuels marketing, and commercial real estate, Wills Group prides itself on keeping guests', team members', and communities’ #LivesinMotion.

Industry

Unknown

Company Size

201-500 employees

Headquarters

La Plata, Maryland

Year Founded

1926

Website

willsgroup.com

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