Enterprise Mobility

Car Sales Customer Service Representative- Lancaster

Enterprise Mobility  •  $41k/yr  •  Pennsylvania (Onsite)  •  21 hours ago
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Job Description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for an Customer Service Car Sales Representative. The Customer Service Car Sales Representative will provide exceptional customer service and support to our valued clients, both internally and externally. This role plays a crucial part in assisting Sales Consultants and Customer Experience Managers throughout the entire vehicle purchase journey and beyond, ensuring a seamless customer experience.

The starting rate of pay is $20.60/ HR based on a 40 hour work week.

This position is located at 5240 Main Street East Petersburg, PA 17520

We offer a robust Benefits Package including, but not limited to:

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Schedule Available:

  • Monday- Friday 9:00am-5:00pm

Responsibilities

  • Answer phones during peak times at the dealership
  • Assist Sales Consultants (SC) in collecting Information/stipulations needed for funding prior to sending to Shared Services for funding submission.
  • Work with customers to support the vehicle trade-in process.
  • Follow up with customer post-sale to help facilitate or ensure completion of After Market Options (AMO) installs
  • Respond to customer inquiries related to financing, warranties or other customer service issues
  • Organize and ensure accuracy and completion of all paperwork for each customer transaction
  • Scan and upload all digital sales to Shared Services and FedEx Paper Sales to Shared Services
  • Complete and send DMV paperwork
  • Work with Shared Services to provide documentation or follow up that they may need to process the sale.
  • Assist with monitoring the Weekly Status Report (WSR) and notifying management of discrepancies and instances where follow up actions are required.
  • Accounts payable and receivable support (including review of CRS/deposit 2150 report)
  • Assist with ECOA (Equal Credit Opportunity Act) File review
  • Understand and comply with federal, state and local regulations that affect used-vehicle and finance departments
  • Maintain files for the dealership and tag and title follow up for current dealership inventory
  • Perform miscellaneous administrative job-related duties as assigned
  • Assist with End of Month reports and SC Sales/commission reports

Qualifications

  • Must have a minimum of 1 year prior customer service retail or administrative support experience
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 3 years
  • Must be at least 18 years of age
  • High School Diploma or G.E.D. required
Enterprise Mobility

About Enterprise Mobility

At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.

Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.

Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.

That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
St. Louis, Missouri
Year Founded
Unknown
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