Job Description

Morgan Auto Group is seeking a Loaner Car Customer Service Representative for our fast-paced fleet of Rental vehicles. Our Rental Customer Service Representatives assist in inventory of our rental fleet, ensuring vehicles are clean and ready to rent, monitoring all aspects of the rental agreement process, ensuring vehicles are inspected upon return and assisting customers with excellent customer service.

Your Responsibilities:

Essential duties include the following, but not limited to, as other duties may be assigned:

• Collect and verify proof of automotive insurance and valid driver’s license.
• Work with service department to ensure timely delivery and return of loaner cars.
• Send cars to detail when cleaning is needed.
• Meeting Sales goals for Rental Department
• Daily Inventory Checks/Walks
• Cleaning, Fueling, and monitoring fleet maintenance and readiness
• Collaborating and communicating with other departments
• Attend to and guide new customers through the rental processes and agreements
• Inspect vehicles upon return and prepare for next use
• Create invoices and take payments
• Parking and organizing lot for inventory units
• Able to lift 35+ lbs.
• Ability to work outdoors and on your feet for extended periods of time
• Occasionally run errands for the facility and travel to nearby store locations
• Effectively communicate and draft professional emails

Benefits We Offer You

• A work/life balance with 5-day work week
• Outstanding company culture with growth opportunities
• Competitive starting pay
• Paid Time Off accrued throughout the year, increasing with years of service
• Medical benefit options including, medial, dental, vision, life, short and long term disability and more
• Employee assistance program
• Employee discounts on parts and service repairs

*ask hiring manager for details