Job Description

An exciting opportunity has arisen to join the Cork Airport Team on a twenty-hour per week contract for a period of 4 months. Car Park Team Operative/Customer Services Support is part of the Car Park services team that provide safe & secure access to and use of parking facilities for the general public.

The role supports a wide variety of functions including customer focus, financial balances, online systems management & trolley management. It is a wide-ranging role which supports other departments within the business when required.

Key Areas of Responsibility

• Ensure access and egress to all Car Parks.
• Daily cash and electronically transfer funds reconciliations adhering to audit guidelines.
• Daily float checks and cash top up if required.
• Assisting with GSLS cash collection escorts.
• Management of the annual long stay cards.
• Maintain Car Park vehicle check lists and report any maintenance issues.
• Car Park capacity management, including redirecting as well as opening/closing as directed by Car Park Team Lead or Car Park Supervisor.
• Deliver reports from company business intelligence and data analysis system.
• Daily checks of all forecourt traffic management equipment especially vehicle automatic number plate recognition cameras to capture forecourt entries.
• Responsibility for reporting all faults through the appropriate channels and assist to return to service where possible.
• Manage and maintain lost and found section.
• Meet, greet, and assist car park customers and maintain customer service standards to deliver customer satisfaction.
• Deal with all queries whether phone, email or online in a pleasant, informative, and timely manner.
• Process damaged tickets in line with Company policy.
• Trolley Management.
• Battery starts for Car Park customers.
• Reporting to Airport Police any unauthorised parking on campus.
• Supporting Winter Operations Plan.
• Assist with any special planned events e.g., annual vintage car show, essential maintenance.
• Liaise with Communications team if advising of any Car Park issues or capacity constraints.
• Support Airport Duty Manager (ADM) or Airport Management when requested.
• Supporting Airport Search Unit in Passenger Screening area by divesting when required

• Strong customer service skills.
• Proven ability to make customer centric decisions.
• Experience working in a customer service driven organisation is desirable.
• Excellent communication and interpersonal skills.
• Strong work ethic, good organisational skills with the ability to prioritise.
• Excellent standard of spoken English, a second language is desirable.
• Possession of a full driving license is desirable.
• Good PC skills (intermediate level) an advantage.
• Available to work shifts across 24/7 roster.
• Commitment to daa values.

We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally. We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.