Job Description

The Car Park Supervisor is responsible for overseeing all car park operations while delivering excellent customer service tailored to individual customer needs. The role ensures the smooth day-to-day running of the parking facilities, including traffic flow management, staff supervision, safety compliance, revenue monitoring, equipment functionality, and operational reporting. The supervisor supports Terminal A and South Side parking operations, ensures adherence to company policies and procedures, and maintains a safe, efficient, and customer-focused environment.

Responsibilities

Staff Supervision

• Supervise and manage car park attendants.
• Conduct training and monitor attendance, punctuality, and performance.
• Complete annual performance evaluations.

Operations Management

• Oversee daily parking facility operations.
• Ensure smooth traffic flow and operational efficiency.
• Manage inventory and monitor equipment functionality.

Customer Service

• Handle customer inquiries and complaints.
• Resolve issues promptly and professionally.
• Ensure a positive customer experience.

Security & Safety

• Monitor surveillance systems and coordinate with security teams.
• Respond to security incidents and unauthorized access issues.
• Conduct regular patrols to identify and address safety hazards.
• Ensure compliance with health, safety, and IT security policies.

Revenue Management

• Monitor and replenish Auto Payment Machine (APM) float levels.
• Manage note cassette replacement and secure transfer procedures.
• Ensure audit trails are maintained.
• Monitor cash-handling procedures and prepare revenue reports.

Equipment Maintenance

• Oversee maintenance and repair of parking systems and equipment.
• Coordinate with technicians to resolve issues promptly.
• Monitor APMs, entry/exit systems, barrier arms, and payment devices.

Reporting & Administration

• Prepare operational, incident, revenue, and tailgating reports.
• Complete supervisor handover reports at the end of each shift.
• Submit attendance and HR-related documentation as required.

Compliance

• Ensure compliance with parking policies, regulations, audits, permits, and licensing requirements.
• Support parking provisions for People of Determination (disabled parking users).

Team Communication

• Conduct team briefings and meetings.
• Communicate operational updates via phone, email, and other channels.
• Address employee concerns and maintain teamwork.

Technology Monitoring

• Perform routine system checks and patrols.
• Monitor parking management systems and transaction records.
• Analyze reports and CCTV data.
• Report technical faults for immediate resolution.

Shift & Attendance Management

• Work rotational shifts, including weekends, evenings, and holidays.
• Maintain punctuality and adherence to attendance procedures.

Emergency Response

• Coordinate responses to accidents, medical emergencies, and vehicle breakdowns.
• Ensure compliance with emergency and safety procedures.

Policy Compliance

• Understand and follow all company policies and procedures.
• Comply with the ADA company handbook and operational guidelines.

Requirements and Skills

Education & Qualifications

• High School Certificate, Diploma, or equivalent.
• Additional certification or education in supervision or management is advantageous.
• Valid driving license (mandatory).

Experience

• 1–2 years of supervisory or management experience in a parking facility or related field.
• Previous supervisory experience preferred.
• Parking operations experience is desirable but not essential.

Skills & Competencies

• Customer Service Excellence: Ability to deliver high-quality service and meet individual customer needs.
• Leadership & Team Management: Ability to supervise, motivate, and hold staff accountable.
• Attention to Detail: Accurate monitoring of transactions, compliance, and safety checks.
• Problem Solving: Ability to resolve operational, customer service, and safety issues efficiently.
• Communication Skills: Clear and professional communication with customers, staff, and management.
• System Proficiency: Competence in using parking management systems, reporting tools, and CCTV monitoring.
• Operations Management: Strong understanding of daily parking operations and traffic flow management.
• Safety Awareness: Knowledge of health, safety, and security procedures within operational environments.