Job Description

Captain

Mandarin Oriental Sanya is looking for a Captain to join our RB&E department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

MANDARIN ORIENTAL, SANYA

A hidden gem where nature is celebrated, and privacy is assured.

Sanya Mandarin Oriental, Coral Bay is the first hotel of Mandarin Oriental Hotel Group in Chinese mainland. Overlooking the South China Sea and boasting a 1.2‑kilometre stretch of pristine coral beach, it is an exclusive beachfront resort that occupies an entire bay.

Encompassing 12 hectares of hillside seafront land, the hotel seamlessly blends Southeast Asian resort aesthetics with Oriental Zen elements, creating a secluded and tranquil luxury ambience away from the bustle.

While embodying contemporary luxury and Hainan’s distinctive character, the hotel reflects the Group’s Oriental heritage, offering guests a peaceful retreat to unwind and escape the chaos.

About the job

The incumbent is responsible for directing restaurant team in achieving the ultimate guest experience and to meet and exceed the food and beverage goals established for pre and post opening in achieving a 5 star/5 diamond rating. The Rising Fans reports directly to the Restaurant Manager/Assistant Manager and supervises the entire restaurant staff.

As Restaurant Captain, you will be responsible for the following duties:

• Support company's philosophy and company culture with Guiding Principles Restaurant at is faction and the achievement of our Mission Statement.
• Always provide excellent service to all our guests.
• Assist guest courteously and efficiently.
• Managing day to day operations
• Conducts regular tours of front and back of the restaurant operation to check on set-up / service / food quality / general maintenance / cleanliness.
• Excellent knowledge of food and beverage, including being able to service and sell the product.
• Ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel.
• To manage proper staffing level.
• To manage proper supplies level.
• Assist manager with scheduling, recruitment and interviewing for new colleagues.
• Assist manager with colleagues training and development.
• Attend daily departmental meeting.
• Assist manager with daily F&B meeting.
• Assist manager with conducting of daily communication meeting with staff prior to shift.
• To visit all our guest tables during or after their visit, to ensure satisfaction.
• To manage, coach, and counsel colleagues, including disciplinary procedures.
• Uphold and enforce all hotel policies and procedures as stated in hotel colleague handbook.
• Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner.
• Maintains regular guest contact to obtain feedback / create future and potential clients.
• Ensure smooth and effective communication between F&B and other departments in the hotel.
• Effective participating and control in inventory taking / costs / breakages.
• Implement appropriate and effective measures to improve control of costs / expenses / labour.
• Entertain clients, as appropriate.
• Ensure that all outlet colleagues are consistently trained on and adhere to, all FLHSS policies and procedures.
• Ensure all colleagues are fully aware of all Business Continuity Procedures relevant to the appointed section.
• Has strong sense of responsibility for financial goals set forth by the company.
• Be responsible for guest and colleague satisfaction scores.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

L ocal benefits

• A competitive salary and benefits packages
• Annual Leave and Public Holidays
• Social Insurances and Housing Fund
• Free accommodation and meals

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