Job Description

Capital Markets and Fixed Income (trade lifecycle, settlement, and portfolio accounting)

Are you curious, motivated, and forward-thinking?

At FIS, you’ll work on some of the most challenging and relevant issues in financial services and technology. Our people are our strength, and we foster a culture that is open, collaborative, entrepreneurial, passionate—and above all—fun.

About the Team – Intrader

The Intrader team operates in the Capital Markets domain, focusing on Fixed Income securities such as:

• Government, Corporate, and Municipal Bonds
• Treasury Bills & Notes
• Certificates of Deposit (CDs)

Key Responsibilities

• Provide L2 application and customer support
• Manage client interactions via email, calls, chat, and ticketing tools (TeamSupport)
• Handle incidents based on severity (P1 / P2 / P3) with timely stakeholder updates
• Support trade processing, reporting issues, interest calculations, paydowns, and reconciliation
• Perform root cause analysis (RCA) and provide effective resolutions/workarounds
• Collaborate with cross-functional teams to resolve production issues
• Support release activities (including weekends when required)
• Provide support during US business hours and occasionally during holidays, based on business needs

– Consultant

As a Consultant, you will work closely with clients, risk managers, portfolio managers, IT teams, and Intrader product teams supporting Intrader software (technical and functional).

Key Responsibilities

• Support Fixed Income product processing and client applications
• Work on client onboarding and system upgrades
• Provide in-depth product and functional support
• Conduct client training sessions
• Perform quantitative analysis when required
• Support pre-sales engagements with prospective clients
• Build long-term client relationships
• Contribute to product enhancements via feedback to Product Management
• Document issues, resolutions, and recurring trends to improve product quality

What You Bring

• Holds an experience of 2-4 years
• Strong understanding of Capital Markets and Fixed Income instruments
• Knowledge of trade lifecycle, settlement, and portfolio accounting
• Experience in L1/L2 application or functional support
• Familiarity with ticketing tools (Jira, ServiceNow, TeamSupport)
• Strong troubleshooting and debugging skills
• Ability to perform root cause analysis
• Excellent client communication and stakeholder management
• Strong analytical and problem-solving mindset
• Ability to work in high-pressure production environments

Qualifications

• MBA / BBA
• Bachelor’s/Master’s in Computers, Finance, Business, Mathematics, or Physics
• Understanding of Capital Markets and Fixed Income products

Desirable Skills

• Basic knowledge of Linux
• Exposure to AI tools (e.g., Copilot)
• Understanding of Databases and SQL
• High-level knowledge of application architecture, networks, and infrastructure

What We Offer

• A modern, global work environment with a highly motivated team
• Exposure to complex and impactful financial technology challenges
• A dynamic, diverse, and growth-oriented role

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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