Job Description

Capital Customer Communications Assistant (2 year FTC)

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

We offer a salary from £26,007 to £31,997 (5b) per annum dependant on experience.

• Structured development opportunities in line with the Capital Customer Communications Assistant progression plan
• Annual performance related bonus
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Where I’d work: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future, with a hybrid working arrangement in place, a mix of office and home working. We work 3 x days in the office per week.

Work type: This is a fixed term role for a 2-year duration You will be working full time. You will be expected to work 37 hours per week within a working window of 8:00am-6:00pm Monday to Friday.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in:

You will ensure effective communication between Yorkshire Water’s capital delivery partners and the Communications & Engagement team, enabling timely,

accurate, and customer-focused updates about ongoing and planned works.

Some key role responsibilities include the following –

• Work closely with capital delivery partners to build strong relationships and stay up to date on project activity.
• Provide updates to the Communications & Engagement Advisor so customer messages are timely and relevant.
• Coordinate with colleagues across the business to make sure messaging lines up with operational priorities.
• Champion the customer in all capital projects.
• Proactively identify emerging opportunities to provide comms about our infrastructure projects.
• Assist in developing communications plans for our mains replacement capital schemes with support from the comms and engagement advisor.
• Aid development of all disciplines of communication – media/social/internal/brand/digital/stakeholder/engagement and customer by providing details about the schemes.
• Support day-to-day customer communications, linking in with the capital customer experience team, to ensure great communication is prioritised and delivered as norm.
• Work closely with internal stakeholders to support the delivery of our engagement plans.

What skills & qualifications you will need:

• Previous experience of working as part of a communications or marketing team
• Previous experience of working closely with customers and the ability to deliver excellent customer service
• Experience of working with multiple stakeholders internally and externally to co-ordinate engagement programmes
• Strong communication skills
• Great at building relationships
• Strong time management skills
• Attention to detail
• Able to adapt to shifting priorities and fast-moving situations
• Proficient in the use of IT, with experience of Microsoft software
• A full UK driving licence with no more than 6 points

If you’re an experienced communications professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.

Please upload an up-to-date copy of your CV along with a cover statement outlining your relevant experience for the role.

Recruitment Process:

Closing Date: 14th April 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.