Job Description

Capacity Planner

Remote (Ontario Preferred – GTA / Kitchener-Waterloo Region)

About Us

Connect Hearing Canada is part of the Sonova Group family of brands and one of the strongest networks of hearing care clinics across the country. We’re passionate about transforming lives through better hearing and supporting the teams who make that possible.

With over 180 clinics nationwide, we combine patient care excellence with operational innovation to improve access to hearing healthcare across Canada. We offer a collaborative, purpose-driven culture where employees are empowered to make meaningful business impact while continuing to grow professionally.

About the Role

We’re looking for a highly analytical and solutions-oriented Capacity Planner to support clinic operations across our national network. This role plays a critical part in optimizing clinician schedules, clinic utilization, and patient access to care.

Working closely with Operations, Clinic Leaders, and HR, the Capacity Planner will use forecasting, scheduling insights, and workforce planning strategies to align patient demand with clinician capacity and resource deployment.

This is an ideal opportunity for someone who enjoys turning data into actionable insights, improving operational efficiency, and influencing business decisions in a fast-paced healthcare environment.

This is a fully remote role, with preference given to candidates located in the Greater Toronto Area (GTA) or Kitchener-Waterloo region.

What You’ll Do

• Analyze clinic capacity including clinician schedules, room availability, and service mix across multiple locations
• Optimize appointment templates and scheduling structures to improve utilization and reduce appointment gaps
• Build and maintain capacity planning models to align patient demand with clinician availability
• Forecast workforce and staffing needs using historical trends, referrals, and operational data
• Conduct scenario planning to assess impacts of staffing changes, clinic hours, and demand fluctuations
• Monitor and report on key operational metrics including utilization, appointment fill rates, wait times, and clinician productivity
• Extract, analyze, and interpret data from scheduling systems, ERP/EMR platforms, and reporting tools
• Identify operational trends, inefficiencies, and opportunities for process improvement
• Develop dashboards and reporting tools using Excel, Power BI, or similar platforms
• Partner closely with Operations and Clinic Managers to implement scheduling and workforce adjustments
• Collaborate with HR on workforce planning, hiring needs, and resource deployment strategies
• Support continuous improvement initiatives related to scheduling processes, systems, and data quality
• Other duties as required

What You Bring

• Bachelor’s degree in Engineering, Operations Management, Supply Chain Management, Business Analytics, or a related field
• 2–5 years of experience in Capacity Planning, Workforce Planning, Supply Planning, Demand Planning, or a similar analytical role
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights
• Advanced Excel skills with experience in data modeling and reporting
• Experience working with scheduling systems, ERP/EMR platforms, or workforce planning tools
• Experience with Power BI, Tableau, or similar BI/reporting tools is considered an asset
• Strong organizational skills with exceptional attention to detail
• Ability to manage competing priorities and work effectively in a fast-paced environment
• Effective communication and stakeholder management skills
• Confidence working cross-functionally with operational and business leaders

What You’ll Get

• Competitive base salary: $60,000 – $91,000 annually (based on experience, qualifications, and internal equity)
• Comprehensive benefits starting Day 1 (including paramedical + wellness coverage)
• Employer-matched RRSP contributions
• Generous paid time off including vacation, sick days, personal days, and your birthday off
• Fully remote work environment with equipment provided
• Monday–Friday schedule
• Opportunities for professional growth and development
• A collaborative and supportive team culture where your work directly impacts patient access and operational success

More About Us

At Connect Hearing, we believe every sound connects us to life’s most meaningful moments. Our culture is built around collaboration, innovation, accountability, and care — both for our patients and for each other.

We are proud to be an Equal Opportunity Employer and are committed to building an inclusive workplace that reflects the diverse communities we serve. We welcome applications from individuals of all backgrounds and experiences and believe diversity strengthens our teams, our culture, and the care we provide.

Together, we are leading the way to better hearing - where every story is heard.

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