Job Description

Introduction to the job

CS Capacity planner is responsible for preparing yearly TAP/DGM resource planning and supporting for headcount overview with impact analysis of system demand-supply change and/or budget gaps in transparency. Communicate with VHV business planning team for demand changes & requests while aligning with regional CS Management team & Account team on installed base, new shipments and new fab startup. Capacity planner will work closely with various stakeholders including CS Management, Service Cost team, Service Business Management, Central Business planning, HR and Finance department in local and central.

Role and responsibilities

• TAP / DGM planning process
  • Run yearly TAP / DGM resource planning, make storyline (proposal and rationale), advise on CS footprint change scenarios and drive alignment with CS regional segment, CS Central business planning, CT representative and BL representative.
  • Be bridge between local CS and Central Business planning to secure headcount demand based on CS field Operations need and support for overall Resource planning process.
  • Ensure that Business rule and Planning models will reflect reality of regional situation.
  • Drive continuous improvement for CS capacity planning process with transparency to capacity demand and supply
• Headcount Actuals (vs Plan) overview, MMR and Utilization reporting
  • Support for headcount overview with impact analysis of system demand-supply change and/or budget gaps (surplus/shortage) in transparency.
  • Create and deliver an overview per segment per country for Utilization and MMR, identify any deviations from planned or expected utilization & MMR numbers, and drive improvement actions or agreed understanding for these deviations.
  • Collaborate with offshore for consolidation of resource plan/actual overview (Samsung Xian/SAS and SK hynix Wuxi/Japan)
  • Drive continuous improvement for reporting Headcount overview, Utilization, MMR and Resource dashboard.
• Long term resource planning and Cross collaboration in E2E process
  • Support for Korea long-term capacity planning into the Business update & CRE process for office seating capacity & relocation plan.
  • Collaborate on E2E process from capacity planning to Service cost – DGM, TAP, SLA resource, LHM roadmap, Resource adequacy report and monthly cost review.
  • Participate in SLA contract preparations to ensure that contract proposals are in line with the planned CS budget and head-count planning.

Education and experience

• Bachelor’s degree or equivalent experience in industrial engineering, business administration, finance, or a related field.
• 5 years of relevant work experience (Capacity planning, Customer Service, Financial/HR/Business planning) in related sector: preferably in manufacturing, customer service, and/or high-tech industries
• Experience in ASML CS Field operation or Operation support is preferred
• Experience in Data analysis, Planning with proven ability to interpret, Analyze data and present to various audiences.
• Experience developing metrics, graphs, and charts to present information in digestible formats

Skills

• Comprehensive understanding of Resource planning process and Organizational structure for CS Field operation
• Ability to work within a high-performance, cross-functional organization
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Demonstrated proficiency in Microsoft Office programs, such as advanced Excel
• Demonstrated problem solving ability in cross-functional environment
• Open-minded, collaborative, and team oriented attitude
• Result driven-demonstrate ownership and accountability.
• Fluent communication in English
• Strong work ethic and team work
• Business partnership across sectors and levels
• Driving force with engagement of stakeholders

Other Information

• Working Location: ASML Hwasung Campus

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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