Job Description

Capacity Coordination Specialist

3x12 hour shifts D/N rotation including weekends

The Capacity Coordination Center manages overall capacity at MHMH to include bed placement at MHMH, optimization system capacity through transfer center redirect process, and monitoring capacity projections at MHMH. Works in collaboration with physicians and others in the Nursing Department to optimize patient placement flow in an effort to maximize Hospital capacity and RN to process all requests for patient transfers into DHMC, telemedicine service encounters, and provider to provider patient consults. Assumes principal responsibility and accountability for the accurate placement of patients following organizational and regulatory procedures. Independently handles telemedicine encounters, clinic/internal admissions and consult requests and helps facilitate completion of transfer requests as delegated by the CCC RN, including facilitation of alternate patient disposition. Documents actions per unit standards

Responsibilities

Qualifications

• Associate’s degree with 2 years admission or office experience preferred.
• Medical terminology required.
• Computer capability and electronic system data entry skills required.
• EMT, LNA or MA desirable
• Comfortable with the use of multiple software platforms and multi-line phone systems
• Exemplary interpersonal communication skills and demonstrated team player skills required.
• Must be capable of performing accurately and calmly in a fast-paced environment
• Proven organizational and multi-tasking abilities along with strong customer service skills that include excellent phone etiquette.
• Must be capable of performing work in a multitasking environment and retain detailed information.

Required Licensure/Certifications

• None