Auckland Council

Capability Developer, Western Bay of Plenty

Auckland Council  •  NZ$79k - NZ$96k/yr  •  Bay of Plenty, NZ (Onsite)  •  3 hours ago
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Job Description

  • Full-time, fixed term or secondment opportunity to 30 June 2027
  • Salary range: $79,200 – $95,873 (starting rate depends on skills and experience)

Grow capability, lift performance, strengthen client service

This is a regional position, so you’ll need the flexibility to work across multiple sites within the Western Bay of Plenty region. The specific home base will be confirmed with the preferred candidate following interviews, with travel across the region as required.

About the role | Mō te tūnga

As a Capability Developer, you’ll be a key driver of MSD’s workforce development across the region. Your purpose is to build the practice skills, confidence and professionalism of our frontline staff—Case Managers, Work Brokers and other customer-facing roles—so they can consistently deliver excellent outcomes for the people and communities we serve.

This is more than classroom training. You will:

  • Assess individual and team learning needs and translate them into practical development plans.
  • Design and deliver adult-learning solutions—workshops, on-the-job coaching, and micro-learning—tailored to the realities of busy service centres.
  • Provide one-to-one coaching and targeted feedback that lifts performance and embeds best practice.
  • Evaluate the impact of learning initiatives and feed those insights into continuous improvement.

Your proactive approach directly supports MSD’s strategic goals, including embedding Te Ao Māori principles and the intent of Te Pae Tawhiti—our vision for better outcomes with whānau, hapū and iwi.

If you’re passionate about growing people and strengthening services across the Waikato, this is a chance to shape capability at scale and see the results in stronger client experiences.

What you’ll be doing | Ko te mahi

  • Design and deliver adult-learning solutions tailored to staff and service-centre needs.
  • Coach individuals and teams to build skills and confidence.
  • Evaluate learning impact, analyse results and recommend improvements.
  • Keep accurate training and performance records.
  • Work collaboratively across sites to strengthen the client experience.
  • Travel between service centres as needed in a fully mobile role.

What you bring | Ōu pūmanawatanga

  • Proven experience in capability development, coaching or learning facilitation.
  • Skill in measuring learning effectiveness and driving continuous improvement.
  • Strong relationship-building and collaboration skills.
  • A full New Zealand driver licence and the ability to drive a Ministry vehicle.

| He Whakaahuatanga Tūnga

A copy of the position description can be found here. Capability Developer, position description

Salary | Utu-ā-tau: $79,200.00 - $95,873.00

Applications close | Ka kati ngā tono hei te: 11:59pm, Wednesday 24th June 2026

How to apply | Me pēhea te tuku tono

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Joining us | Ko te hono mai

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Auckland Council

About Auckland Council

Auckland Council serves over 1.5 million Aucklanders providing services, policies and decision-making.

We’re here to serve Auckland and build a more prosperous region, one that gives a voice to our citizens, and makes it a great place to live, visit and invest.

Our talented people support Auckland’s elected representatives by providing specialist advice, implementing decisions and delivering services like rubbish and recycling, resource and building consents, bylaws, events and parks.

Our vision is to create a world-class city where talent wants to live. If you are interested in working for Auckland, visit our career website (careers.aucklandcouncil.govt.nz) or check our 'Jobs' and 'Life' tabs.

Auckland Transport, Tātaki Auckland Unlimited, Watercare are independent council-controlled organisations that look after specific council assets or activities on our behalf.

Industry
Government & Public Safety
Company Size
5,001-10,000 employees
Headquarters
Auckland, NZ
Year Founded
2010
Website
govt.nz
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