Job Description

Job Purpose and Impact

The Supervisor I, Office Tenant Services job sets day-to-day operational objectives for the team responsible for delivering front of house and occupant facing services across corporate office environments. This job coordinates the daily execution of reception, conference centers, amenities, move coordination and on site vendor services to ensure consistent service delivery and workplace experience. This job supports the team in identifying and resolving service issues and ensures alignment with established service standards and operational requirements.

Key Accountabilities

• OCCUPANT EXPERIENCE & FRONT OF HOUSE SERVICES: Coordinates day-to-day front of house operations including reception, conference centers and workplace amenities to support consistent service delivery, identifying and resolving service issues.
• SERVICE DELIVERY COORDINATION: Supervises the execution of tenant services such as space moves, event support and workplace services to ensure smooth and efficient service delivery and supporting resolution of service issues.
• VENDOR SERVICES MANAGEMENT: Coordinates vendor performance for front house and workplace services to ensure adherence to service level agreements and hospitality standards.
• SERVICE QUALITY MANAGEMENT: Supports monitoring of service performance metrics, user feedback and operational indicators to identify issues and support resolution.
• WORKPLACE EXPERIENCE: Coordinates workplace experience initiatives, including events, amenities and service programs.
• BUDGET MANAGEMENT: Supports expense tracking and invoice review to support budget adherence and planning.
• OPERATIONAL CONTINUITY & CROSS-FUNCTIONAL COLLABORATION: Coordinates with cross functional stakeholders and vendors to support implementation of workplace changes, move activities and service continuity planning, supporting service delivery and resolving operational issues.
• TEAM MANAGEMENT: Manages team members to achieve the organization’s goals by allocating resources, ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

Qualifications

• Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience.