Job Description

Candy Leads are key players in making sure our sweets are the sweetest. In addition to providing unparalleled guest service and supporting the Pastry/Candy Team Leader in developing an amazing team, Candy Leads provide leadership, motivation and expertise for all areas of candy including grocery, specialty, produce, floral and service. The Candy Lead is responsible for overseeing the ordering, stocking and managing of products within the candy department as well as implementing creative merchandising initiatives to stimulate the growth of the business while meeting customer requirements and maximizing profits. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Experience Required: 3 to 5 years
Experience Desired: Solid understanding of the Candy field
Knowledge of Market District Customer Service Requirements; Solid Understanding of the Candy field; Culinary Certification in Pastry/Bakery
Education Desired: High school diploma or equivalent
Lifting Requirement: Up to 50 pounds
Travel Required: Regional - Daily, Less than 10%

Job Responsibilities

• Maintain safety as the top priority in all aspects of our work, for our Team Members, guests, and products.
• Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders.
• Create unique value-added candy confections; Including but not limited to chocolate/caramel dipped fruit, cotton candy, chocolate covered cookies and chips.
• Perform all functions of a Team Leader in his/her absence, when necessary and where appropriate. Desire to become a Team Leader required. Direct Team Members by using work lists as well as understanding and performing all duties required of a clerk. This includes directing, overseeing and evaluating all training of new and current Team Members.
• Must be able to work a flexible schedule and be scheduled according to needs of business including but not limited to necessary required amount of nights, weekends and holidays.
• Be able to write department orders, monitor ordering, and supervise stocking and receiving with latest tools and technology/automated ordering systems. Track and reduce out of stocks and participate in taking of physical inventories. Utilize all available tools to help reduce and eliminate shrink.
• Take an active role in building the store’s product assortment, throughout the year and at resets by cultivating strong working relationships with guests/vendors/suppliers.
• Understand all Guest Service Initiatives and Measurement tools (i.e. Voice of Guest, Mystery Shoppers). Respond to guest calls regarding product inquiries, special orders and product requests.
• Maintain a safe and clean environment to ensure the safety of customers and Team Members while exceeding health and OSHA requirements.
• Provide coaching and feedback to Team Members not meeting standards and submit safety Team Member coaching events.
• Comply and perform self-assessments to maintain necessary standards and pass all Steritech, internal and external audits. Complete incident prevention checklists as required.
• Follow work designs and methods, and update as needed following 6s requirements.
• Prepare, maintain and track records concerning inventories and work processes to calculate monthly gross profits according to company policy.
• Follow company sampling requirements/push items/suggestive selling and comply with Day of the Week Merchandising initiatives.
• Follow merchandise letters and PDPs as well as execute all sign package responsibilities and daily/weekly price changes.