Job Description

🌟 We’re Hiring: Candidate Support Administrator

Full-time, Permanent
Competitive salary
Turnford Place (Office-based)

Are you passionate about delivering exceptional customer service and keeping things running smoothly behind the scenes? We’re looking for a Candidate Support Administrator to join our team, supporting recruitment consultants and candidates to ensure a seamless onboarding and payroll experience.

Acacium Group are a leading global healthcare delivery partner and we are hiring a Candidate Support Administrator. Part of Acacium Group, Pulse Mental Health is a specialist provider of mental health professionals across the UK, committed to delivering high-quality staffing solutions and supporting healthcare services nationwide.

💡 About the Role

In this role, you will:

• Support the end-to-end timesheet and payroll process, ensuring candidates are paid accurately and on time.

• Manage candidate bookings, onboarding documentation, and system updates to maintain accurate records.

• Provide administrative support across compliance, including ID checks and maintaining audit-ready documentation.

• Act as a key point of contact for candidates and consultants, resolving queries and delivering excellent service.

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Strong organisational skills with the ability to prioritise and manage multiple tasks.

• Excellent communication and interpersonal skills, with a professional and proactive approach.

• Good attention to detail and confidence using IT systems such as Outlook, Word and Excel.

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

✨ Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

• Previous administrative or support experience, ideally within recruitment, healthcare, or a fast-paced environment.

• Experience managing high volumes of tasks and working to deadlines.

• Experience dealing with queries and providing excellent customer service.

• Good level of basic education; numerate and literate.

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

🧩 Inclusion & Accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

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