Job Description

Training Store Manager

Deadline to apply: Monday, July 27th, 2026

Compensation: For each New Manager Journey you take on as a Training Shop Manager, you will be compensated a $500 bonus at the start of the training period. All travel expenses and accommodation are provided for you by Lush.

Do you have what it takes to inspire, train, and develop our new store managers? We're on the lookout for new training shop managers to lead new managers through their initial few months in their role.

Our Training Manager program is a process that is inspiring and effective in showcasing excellence. It provides our new Managers with all the training and resources they need to manage their business and teams and builds lasting peer relationships that set new Managers up for success. Our Training Managers go beyond assessing needs and opportunities; they support customized learning and development plans for new Managers developed by the Retailer, focusing not only on operational aspects but also on delivering outstanding customer service in their shops. These tailored plans are executed over a customized period, ensuring a comprehensive approach to skill development.

Actively seeking inspiration and fostering innovation, Training Managers introduce new initiatives within their businesses. Their own shops and teams, under their adept management, consistently strive for growth, innovation, and a commitment to delivering outstanding service to customers. As ultimate retail ambassadors, Training Managers champion ongoing retail initiatives like Lush Parties and YEXT within the business, demonstrating the integral role of exceptional customer service in retail success. With clear communication skills, Training Managers not only share their successes but also focus on building robust relationships with every new Manager and Retailer, emphasizing the importance of outstanding customer service as a cornerstone of their retail strategy.

As a Training Shop Manager, there is an expectation that your primary store should operate exceptionally well in your absence. Your well-trained team should be capable of providing support and maintaining the smooth functioning of the store while you are away training. Training Shop Managers are expected to take on at least two new managers per year. Each of these training periods may include 1-2 trips away from your store and visits from the new manager to your store. You will also be invited to development sessions and meetings with other training shop managers, which will happen twice annually.

Who is a TSM?

• A minimum of two years of experience as a Store Manager in Lush.
• An excellent track record of delivering outstanding customer experiences in your store, as shown by your Mystery Shopper scores being in line or above the NA and market average, and taking into account feedback shared with Customer Care.
• You've demonstrated how you are actively using all the business-wide initiatives available to grow your business, such as shop-floor demos, services, parties, and events.
• You are a passionate people developer and have great standards of brand, product, service and operational training.
• You have a wide variety of coaching skills and are able to inspire and lead by example.
• You have a strong MIT and management team in place who can successfully run your store in your absence whilst you’re training new managers.
• You have shown, through your Business Driver results, that your actions as a manager have positively contributed to your business throughout the financial year.
• The shop you've managed has excellent financial control, with your Management Accounts in FY25, showing your ability to consistently keep costs well managed - and in line with the wider expectations of the business.
• You are confident in all aspects of running a Lush store both on the shop floor and operationally.

Key Responsibilities

• Alongside a Retailer, you'll build a bespoke training plan for each new manager to reflect their strengths, opportunities and the current needs of their business.
• Setting up both in-person and virtual training sessions based on the training plan you've established.
• Providing the new manager, and their entire store team, with consistent and balanced feedback, coaching, and development opportunities.
• Developing a timeline to suit both you, and the new manager - to fulfill their training needs within a 12-week period.
• Identifying any opportunities that may lead to the initial training period being extended if required.

Requirements

• A minimum of two years of experience as a Store Manager in Lush.
• An excellent track record of delivering outstanding customer experiences in your store, proven via audit
• Manager in Training in role over 3 months
• The shop you've managed has excellent financial results, and you can demonstrate how your actions have led to strong sales, well-controlled costs and retail margin, proven via audit
• You are confident in all aspects of running a Lush store both on the shop floor and operationally.