Job Description

Responsible & fully accountable for the payroll & audit function of multiple clients
Responsible for scheduling and running the assigned client payrolls by following standard operating procedures.
Maintains complete, accurate and timely client and employee records based on real time requests
Maintains complete and accurate client profile notes as well as processing instructions for each client
Balance respective payrolls based on year end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting
Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
Initiate pre and post production calls with clients
Performs quarterly & year-end audits including file
Answer client calls (dedicated clients, as well as other clients)
Provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues
Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution
Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement
Maintain NPI (National Payroll Institute) designation & attend all required departmental training sessions as well demonstrate proficiency in learning Qualifications
Minimum 5 years Canadian payroll processing experience
Minimum 5 years client service experience
Advanced Internet and MS Office Skills (Word/Excel) required
Excellent communication and analytical skills with the ability to translate analytical findings into actionable solutions/processes
Excellent customer service skill