Job Description

Pure Fishing is a global leader in the fishing tackle industry, with a portfolio of iconic brands that includes Abu Garcia®, Berkley®, Fenwick®, Frabill®, PENN®, Pflueger®, Plano®, Savage Gear®, Shakespeare®, SpiderWire®, Ugly Stik®, and many more. The brands that came together to form Pure Fishing were founded by inventors and innovators responsible for many of the advancements in the fishing tackle industry that anglers worldwide benefit from today. Our team of industry-leading experts and our global network of operations and innovation hubs strive to find those next innovations and produce world-class products designed to delight our consumers, strengthen business for our customers, and build love for our brands globally.

But to us fishing is not just about business, it is about time shared with family and friends, for some the peace derived from time on the water or for others the thrill of the battle and satisfaction of the earned triumph, and for all that feeling you get with every catch. We are a passionate team hungry to win while dedicated to creating memorable experiences with our brands and products and helping anglers everywhere have more fun catching more fish. We want your next day on the water to be your best day on the water. At Pure Fishing we have high expectations for Execution, we strive to Empower our people every day, expect and encourage Authenticity.

Canada Customer Service Returns & Warehouse Coordinator

Are you ready to reel in a dynamic career opportunity? At Pure Fishing, we’re passionate about delivering top-quality fishing gear and outdoor products—and we need a detail-oriented and customer-focused professional to help manage returns and warehouse coordination in Canada.

What will you do?
The Canada Customer Service Returns and Warehouse Coordinator is responsible for overseeing the end-to-end returns process while supporting warehouse operations and customer service activities. This role ensures efficient handling of returned goods, accurate inventory reconciliation, and seamless communication between customers, logistics partners, and internal teams.

• Manage the Canadian returns process, including authorizations, tracking, and resolution.
• Serve as a primary point of contact for customers regarding returns, replacements, and warranty claims.
• Ensure timely and accurate processing of credits, replacements, and product disposition.
• Maintain strong relationships with customers by delivering responsive and solution-oriented service.
• Coordinate with third-party logistics (3PL) providers and warehouse teams to ensure efficient receipt, inspection, and processing of returned goods.
• Monitor inventory levels related to returns and ensure proper system updates and reconciliation.
• Operate battery-powered reach truck equipment while successfully obtaining forklift certification.
• Support inbound and outbound logistics activities, including shipment tracking and issue resolution.
• Identify and resolve discrepancies between physical inventory and system records.
• Track and analyze returns data to identify trends, root causes, and opportunities for improvement.
• Collaborate with cross-functional teams (Sales, Quality, Supply Chain) to reduce return rates and improve customer satisfaction.
• Maintain accurate documentation and reporting related to returns, credits, and warehouse activity.
• Support continuous improvement initiatives to enhance operational efficiency and customer experience.

What makes you a great catch?
• 2–5 years of experience in customer service, returns processing, logistics, or warehouse coordination.
• Experience working with ERP systems (e.g., SAP, Oracle) and Microsoft Excel.
• Strong attention to detail with excellent organizational and problem-solving skills.
• Effective communication skills with the ability to collaborate across teams and with external partners.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with Canadian distribution and logistics processes is a plus.

Why you’ll love it here:
• Be part of a collaborative and supportive team focused on delivering excellence.
• Work in an environment that values innovation, accountability, and continuous improvement.
• Contribute to a company known for quality, craftsmanship, and passion for the outdoors.

Your Work Environment:
• Office and warehouse coordination environment with regular interaction with logistics partners.
• May require occasional visits to warehouse or distribution facilities.
• Fast-paced setting with a focus on accuracy and customer satisfaction.

What You’ll Need to Succeed:
• Strong customer-first mindset with a proactive approach to problem-solving.
• Ability to analyze data and make informed decisions.
• High level of accountability and attention to detail.
• Team-oriented attitude with a willingness to support broader operational goals.