Job Description

Job Location: Oakville, ON L6L 5Y7
Job Shift: DayTool Crib attendant /Customer Service
Oakville, Canada

Who We Are:
You will be working for an innovative supplier of industrial products and services that produce Best-in-Class cost savings for our customers. These solutions include: Integrated Supply Chain Management, Production Cutting Tool Reconditioning, Industrial Vending, Custom Value Added Solutions, Information Technology and Product Engineering. Founded in 1958, we grew to be the largest cutting tool reconditioning firm in North America. Our customers include the largest aerospace and defense contractors in the industry and major manufacturers in the power generation, fluid control and transportation markets. US Tool Group has been committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees.
About This Opportunity
We are looking for a versatile and customer-focused professional who brings a positive, team-oriented attitude and is committed to delivering all-inclusive support across customer service, order management, and on-site inventory operations. This is a role, divided approximately 50/50 between office-based purchasing and customer support responsibilities with onsite operational activities. This position requires flexibility and the ability to perform some physical tasks, supporting inventory movement, coordination with warehouse operations, and hands-on problem resolution in a fast-paced industrial environment. The ideal Candidate is energetic, dependable, and collaborative—able to communicate effectively and build strong respectful working relationships with customers and internal team members alike.
The salary for this role is $60,000 CAD

Summary of Responsibilities
Customer Support & Order Management
- · Action customer requests received through multiple channels, from quote to order
- · Processing and managing orders in the shared inbox as required
- · Provide knowledgeable and timely responses to requests regarding products, pricing, and availability
- · Review and track back-orders with inventory planners and team members; communicate updates clearly and offer alternatives when applicable
- · Resolve issues related to delivery, inventory, and invoicing, including processing returns and replacement orders
- · Build and maintain strong, trust-based relationships with customers to ensure a consistent, best-in-class service experience
Inventory, Planning & On-Site Operations
- · Perform planning and inventory coordination activities in collaboration with team members to support customer demand
- · Receive, stock, and organize inventory, including designated areas.
- · Conduct cycle counts and maintain accurate inventory records
- · Replenish all vending machines and Point-of-Use (POU) stations
- · Pull orders from the Tool Crib for customer walk-up requests in a courteous and service-oriented manner
Skills and

Qualifications
- · 2–3 years of experience in customer service, procurement, inventory, or planning within an industrial environment preferred
- · Positive attitude, team-oriented mindset with the ability to collaborate effectively and contribute to a supportive culture. While comfortable working independently.
- · Strong communication skills, with the ability to build and maintain positive working relationships across departments
- · Ability to adapt to changing priorities while maintaining a high level of accuracy and professionalism
- · Excellent attention to detail, organization, and time-management skills with Proven problem-solving and troubleshooting abilities
- · Strong computer skills, including Outlook, Microsoft Word and Excel
Education
High school – Mandatory
CEGEP- preferred
We provide:
- · Good benefit package including RRSP
- · Paid holiday and paid time off accrual
- · Weekly Pay
- · A work-hard play-hard environment
- · Personal and professional growth
Due to the requirements of the position, outside candidates may be considered.
If interested, please complete an APPLICATION FOR JOB POSTING FORM and turn into the HR Department by Tuesday, February 24th, 2026
Eual Opportunity Employer M/F/Disability/Protected Vet For more information or to request a reasonable accommodation to apply for a position, please contact our Human Resources Department at 573-431-3856.