Job Description

Level: Entry
Job Location: Oakville, ON L6L 5Y7
Job Shift: DayCustomer Service Representative
Oakville, Canada
Who We Are:
You will be working for an innovative supplier of industrial products and services that produce Best-in-Class cost savings for our customers. These solutions include: Integrated Supply Chain Management, Production Cutting Tool Reconditioning, Industrial Vending, Custom Value Added Solutions, Information Technology and Product Engineering. Founded in 1958, we grew to be the largest cutting tool reconditioning firm in North America. Our customers include the largest aerospace and defense contractors in the industry and major manufacturers in the power generation, fluid control and transportation markets. US Tool Group has been committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees.
About This Opportunity
We are seeking a motivated and customer-focused Buyer who brings a positive attitude, strong collaboration skills, and a passion for teamwork. Our team members are dynamic and enthusiastic problem-solvers who take pride in delivering superior customer service. The ideal candidate adapts quickly to change, communicates effectively, and works seamlessly with cross-functional partners to support customer and business needs in a fast-paced industrial environment.

Summary of Responsibilities
· Action customer and internal requests received through multiple channels, managing the process from quote through order fulfillment
· Provide accurate, knowledgeable, and timely responses regarding products, pricing, availability, and lead times
· Manage orders, review and track back-orders; proactively recommend alternatives when applicable
· Resolve issues related to delivery, inventory, and invoicing, including processing returns and replacement orders
· Develop and maintain strong product knowledge to understand customer requirements and deliver effective, value-added solutions
· Build and sustain trust-based relationships with customers and internal stakeholders to ensure a consistent, best-in-class service experience
· Collaborate closely with team members, planners, suppliers, and operations to support continuous improvement and operational efficiency
Skills and

Qualifications
· 2–3 years of procurement, buying, and/or customer service experience in an industrial or manufacturing environment preferred
· Positive, team-oriented mindset with the ability to collaborate effectively and contribute to a supportive team culture
· Excellent organizational skills with the ability to prioritize and manage multiple tasks
· Strong communication skills with the ability to build positive working relationships across departments
· Demonstrated ability to adapt to changing priorities while maintaining accuracy and attention to detail
· Strong problem-solving and troubleshooting skills, with a proactive and solution-focused approach
· Advanced proficiency in Outlook, Microsoft Excel, Word and experience with ERP systems and purchasing software
· Comfortable working independently while actively supporting team goals
What do we offer?
· Good benefit package including RRSP
· Paid holiday and paid time off accrual
· Weekly Pay
· A work-hard play-hard environment
· Personal and professional growth
Education
High school – Mandatory
Due to the requirements of the position, outside candidates may be considered.
If interested, please complete an APPLICATION FOR JOB POSTING FORM and turn into the HR Department by Friday February 13th, 2026.
Equal Opportunity Employer M/F/Disability/Protected Vet For more information or to request a reasonable accommodation to apply for a position, please contact our Human Resources Department at 573-431-3856.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected for this position must meet eligibility requirements for access to export-restricted information. The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.