Job Description
POSITION:Campus Operations Assistant
REPORTS TO:Director of Campus Operations
POSITION TYPE:12 month
START DATE: 26-27 School Year
COMPENSATION:$13.77-$17.12/hr
At YES Prep, work for a mission that impacts the life trajectory of students and their families. YES Prep creates pathways to extraordinary opportunity through best-in-class development, competitive compensation and benefits, and recognition for your impact. Grow as an authentic leader and be part of a high-performing, team-oriented culture.
Some quick stats about us:
- 21,650 Students
- 2,600 Team Members
- 16 Secondary Campuses
- 12 Elementary Campuses
- 91% Students Who Qualify for Free/Reduced-Price Lunch
- 96% Hispanic & African-American Students
- 99% Students Who Are Accepted to a 4-Year University
- 85% First-Generation College Students
- Ranked in the Top 100 High Schools in the Nation, U.S. News & World Report
We serve the students of Houston, Texas, the 4th largest city across the United States. There are over 20 public-school districts and other great public charter school options within Houston’s city limits serving our increasing population.
THE ROLE
The Operations Assistant (OA) provides execution-level operational support at high-enrollment elementary campuses. This role increases capacity for enrollment, attendance, front office flow, and logistics so that Operations Coordinators (OCs) and Directors of Campus Operations (DCOs) can focus on leadership, systems quality, and results.
The OA absorbs high-volume, repeatable tasks and supports daily campus readiness while operating within clearly defined boundaries. This role does not own strategy, systems design, or decision-making.
When you join the YES Prep team, some of the work and responsibilities will include
1. Enrollment & Onboarding Execution Support
- Schedule enrollment and onboarding appointments for new families
- Follow up on missing enrollment documents using OC-approved scripts
- Track onboarding completion using provided checklists and trackers
- Prepare enrollment packets, welcome materials, and event supplies
- Support enrollment events through setup, check-in, and materials coordination
2. Attendance & ADA Execution Support
- Conduct absence calls using approved scripts
- Track call outcomes and escalate patterns to the OC using provided templates
- Support tardy flow during arrival and high-volume periods
- Prepare attendance logs and materials for Attendance Committee meetings using provided resources
3. Front Office & Family Flow Support
- Provide overflow front office coverage during peak times
- Support phone volume, dismissal changes, and family routing
- Assist with managing visitor flow under receptionist direction
- Maintain a calm, professional presence in the front office
4. Logistics, Events, & Readiness Support
- Supporteventlogistics (forms, rosters, meals, materials)
- Prepare signage, rosters, and operational materials
- Complete readiness tasks using established checklists
5. Administrative & Data Preparation Support
- Maintain trackers, logs, and shared operational documents
- Scan, upload, and organize documents for registrar processing
- Track open work orders and operational requests
- Additional duties as assigned
SCHEDULE & HOURS
- Core hours are [7:00AM –3:30PM], Monday through Friday, aligned with the campus school day and administrative schedule
- Evening and weekend availability isrequired— not occasional. This role directly supportsrecruitment, registrationandenrollmentprogramming, family events, andfamily eventsoutside of standard hours
- Overtime must be pre-approved by the DCO; schedule adjustments for evening and weekend events will be communicated in advance
THE PERSON
We seek staff with a multitude of backgrounds, talents, interests, and ideas. Certain traits consistently shine through for our most successful employees: passion for the mission, drive for results, care for students, resilience, and humility. Other traits needed and desired for this role are:
THE MUST HAVES
- High school diploma or equivalent
- 1–3 years of experience in administrative, operations, or customer-facing roles
- Strong organizational and communication skills
- Proficiencyin Microsoft Office Suite (Outlook, Word, Excel); comfort navigating shared drives, folders, and collaborative documents
- Ability to enter, update, and track data accurately in spreadsheets and operational logsacross systems and programs
- Ability to manage multiple tasks with urgency and accuracy
- Rolerequiressustained physical presence and mobility; extended standing and movement throughout campusand during eventsisexpected
- Must be able tolift upto 25lbs; moving event supplies, material boxes, and printed documents isa routine part of this role
- Outdoor presence during arrival, dismissal, and events is a scheduled daily responsibility; candidate must be able to sustain performance in varying weather conditions throughout the school year
- Openness to giving and receiving frequent feedback
- Ability to maintain emotional control under stress
- Ability to work urgently in a fast-paced and results-oriented environment
- Creates and maintains positive working relationships on a teamand/or in a highly collaborative environment
- A dedication to learn, grow, and develop as a professional
THE NICE TO HAVES
- Experience in a school or nonprofit setting communicating with a variety of stakeholders (teachers, students, families,etc)
- Experience with student information systems (e.g., Skyward, SchoolMint) or enrollment CRM platforms
- Bilingual (English/Spanish)
- Ability to juggle multiple tasks and initiatives at once
THE MUST HAVE BELIEFS
- Belief in and commitment to the mission and core values of YES Prep Public Schools
- Desire to disrupt systemic status quos in education
- Willingness to go above and beyond to disrupt said status quos
- Passion to develop resiliency through a relentless pursuit of jaw-dropping results
- Conviction that high expectations + high accountability = high performance and high growth
EVERY OPPORTUNITY STARTS WITH A YES
Great schools begin with great people who believe every day is an opportunity to make a difference. At YES Prep, you have an opportunity to join a family of educators who are leveling the playing field by providing opportunities for a high-quality, college-forward curriculum while also ensuring our students feel supported through their academic journey and empowered to lead choice-filled lives. YES Prep is more than a family of public charter schools, it’s the future of public education—it’s an opportunity to say, “Yes, you can!
THE PERKS
- Compensation – This position is a non-exempt hourly position, salary offers commensurate with experience.
- Health and Supplemental Insurance– A low cost monthly medical option and a plan that includes $600 towards a Health Savings Account, in addition to a variety of supplemental benefits including Dental, Vision, Disability, Life, etc. Employees must work 20+ hours a week to be eligible for a full spectrum of benefits, and 10 hours a week minimum for medical benefits.
- Retirement Plans – Participation in Teacher Retirement System of Texas and a 457b Retirement Plan.
- Paid Time Off– Employees working 20+ hours a week receive 15 days of Paid Time Off when working the full duty schedule in addition to the system closures during the Academic Calendar. PTO days will be pro-rated based on start dates within the assigned duty schedule.
- Paid Leave Programming – In the event you need to be out due to medical needs (including maternity and paternity leave), YES Prep offers paid leave, paid at 100%, based on eligibility and tenure.
- Professional Development - YES Prep values longevity and performance over time. We invest in developing leaders through high-quality programs, effective coaching, and ongoing professional development
YES Prep is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, ethnicity, religion, gender, sexual orientation, gender expression, national origin, disability, age, marital status, military status, pregnancy, or parenthood.
