Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Campus Lead is responsible for overseeing and managing all soft service operations across assigned facilities. This site-based role requires strong leadership capabilities to manage service delivery teams while ensuring contractual obligations are met and client satisfaction is maintained. The position demands comprehensive knowledge of soft services disciplines and proven contract management expertise.

Key Responsibilities

Operational Management

Oversee day-to-day delivery of all soft services including cleaning, waste management, pest control, landscaping, catering, reception, mail services, and other hospitality functions. Ensure service delivery meets agreed KPIs, quality standards, and client expectations. Conduct regular site inspections and quality audits to maintain service excellence. Implement operational procedures and standard operating protocols across all service lines.

Team Leadership

Manage, supervise, and develop a team of soft services personnel including supervisors and frontline staff. Conduct performance evaluations, provide coaching and mentoring, and identify training needs. Foster a positive team culture focused on service excellence and continuous improvement. Handle recruitment, onboarding, and workforce planning to ensure appropriate staffing levels.

Contract Management

Maintain comprehensive understanding of service contracts including scope, specifications, KPIs, and commercial terms. Ensure full contract compliance and proactively manage service level agreements. Prepare and present regular contract performance reports to clients and senior management. Manage contract variations, change requests, and scope expansions. Monitor contract profitability and identify opportunities for cost optimization without compromising quality.

Client Relationship Management

Serve as primary point of contact for assigned client accounts. Build and maintain strong client relationships through regular communication and responsiveness. Lead client meetings, attend governance forums, and present performance reviews. Address client concerns promptly and implement corrective actions. Identify opportunities for service enhancement and additional business development.

Financial Management

Manage site budgets and control operational costs. Monitor expenditure against budget and implement cost control measures. Review supplier invoices and approve payments within authorization limits. Identify cost-saving initiatives while maintaining service quality.

Compliance and Safety

Ensure all operations comply with health, safety, and environmental regulations. Maintain required certifications, permits, and documentation. Conduct risk assessments and implement safety protocols. Investigate incidents and implement preventive measures.

Required Qualifications and Experience

Essential

Minimum 5-7 years experience in facilities management with focus on soft services operations. Proven track record of managing multi-disciplinary soft services teams. Strong knowledge of soft services including cleaning, waste management, catering, landscaping, and hospitality services. Demonstrated contract management experience including KPI tracking, compliance, and client reporting. Previous experience in a site-based, client-facing role. Bachelor's degree in Facilities Management, Business Administration, or related field preferred.

Technical Knowledge

Comprehensive understanding of soft services best practices and industry standards. Knowledge of health and safety regulations applicable to soft services. Familiarity with facilities management systems and reporting tools. Understanding of budget management and cost control principles.

Leadership Competencies

Strong team leadership and people management capabilities. Excellent communication and interpersonal skills. Proven ability to build and maintain client relationships. Problem-solving mindset with ability to make decisions under pressure. Strong organizational and time management abilities. Results-oriented with attention to detail.

Location:

On-site –Amravati,MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.