Job Description

Powering exceptional campus experiences through world‑class IT leadership

Campus IT Manager
Shreveport, LA

About the role

The Campus IT Manager will oversee the help desk operations and manage in-scope IT on campus, ensuring high-quality support and maintenance of campus IT systems. This role is pivotal in maintaining the performance and reliability of the campus’s IT infrastructure, working closely with the system administration and networking teams.

This is an on-site position located on the campus of Centenary College.

What you’ll be doing

• Lead and mentor the Help Desk team, providing coaching, performance feedback, and opportunities for professional development.

• Oversee daily Help Desk operations, ensuring incidents and service requests are resolved promptly and effectively.

• Develop and maintain standard operating procedures, escalation protocols, and knowledge base documentation.

• Monitor help desk metrics—including response times, resolution rates, and customer satisfaction—and report trends to IT leadership.

• Collaborate with infrastructure, applications, and network teams to coordinate escalations and conduct root cause analysis of recurring issues.

• Identify and implement opportunities for process improvement, automation, and enhanced user experience.

• Manage staffing schedules and workload distribution to ensure adequate coverage during business hours and special events.

• Support IT onboarding for new hires and coordinate technology needs for campus or departmental moves.

• Serve as the point of escalation for complex or sensitive end-user issues.

• Collaborate with the System Administration and Networking Teams, offering assistance when needed.

What you’ll bring

Physical requirements. You’ll use your hands to type, use power tools. You’ll stand, walk, reach with arms and hands, you may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. You’ll need to lift 50 lbs.

Criminal Background. We take the safety of our team and our customers very seriously. You must pass a criminal background check to work on any of our customers’ properties.

Travel. Travel to client sites as needed, including extended travel during new client launches to assist with the implementation of new services.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Minimum of 5 years of experience in IT management, with a focus on help desk and system administration.

• Strong leadership and team management skills.

• Excellent problem-solving and communication abilities.

• Relevant certifications (e.g., ITIL, CompTIA Network+, Microsoft Certified Systems Administrator) are a plus.

*This position supports a client site subject to International Traffice in Arms Regulations (ITAR). In order to access controlled technical data and systems, candidates must be able to comply with ITAR requirements. As defined by ITAR, this requires U.S. person status (U.S. citizen, U.S. national, lawful permanent resident or asylee/refugee) from the U.S. government.

About us

At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe — always listening, learning, and challenging each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We’re large enough to deliver and maintain large‑scale operations, yet agile enough to empower your growth. You’ll work on meaningful projects, collaborate with talented colleagues, and develop new skills along the way.

We also offer:

• Salary: $65,000-$75,000
• Annual bonus
• Thousands of LinkedIn Learning courses
• Flexible working opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days and increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Ready to apply?

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.

Diversity & Inclusion

We celebrate diversity in all its forms. Our backgrounds, perspectives, and experiences make us stronger. We welcome applications from all individuals regardless of race, age, gender, background, or religion. Together, we’ll solve customer challenges in the smartest ways possible.