Department: Admissions and Enrollment Services
Location: Eastern Campus
Reports To: Associate Vice President, Recruitment, Retention and Enrollment Operations
Recruitment Type: External/Internal
Requisition ID: req7467
Employment Type: Full-Time Support Staff
Union Position: Non-Union
Work Schedule: Standard College Hours: M-F, 8:30am-5pm
Number of Openings: 1
Plans, operates and controls the admission and enrollment activities of the Admission and Financial Services functions with a strong focus on student-centered services in a continuous quality improvement mode. Areas of responsibility include admissions, registration, cashiering financial transactions related to student fees and student records processing, financial reconciliation of student accounts and other related transactions, recruiting, transitions, student retention and success. Provides leadership in the development and oversight of the departmental budget, financial transactions and reconciliations, campus enrollment management activities, collaborative efforts with student financial assistance, and participates in college-wide enrollment management initiatives.
Directs all aspects of the Admission and Financial Services including the welcome center, recruiting, admissions, transitions, general financial aid, registration, and student payments, financial reconciliation of student accounts and other related activities with a strong commitment to student customer satisfaction, quality, and accuracy
Supports prospect and applicant conversation efforts including, but not limited to campus events, campus tours, and student communications
Manages and monitors the Admission and Financial Services to provide a broad spectrum of accurate information and excellent enrollment services to current and prospective students
Develops the enrollment and recruitment plan for the Campus in collaboration with the vice president of enrollment management and campus leadership teams
Supervises admissions and enrollment center financial reports including monthly financial reports dealing with account reconciliations and deposit reconciliation
Coordinates student enrollment services with the following areas: financial aid, central financial aid processing center, customer service center, and Executive Director of Enrollment Operations
Creates an environment that allows the Enrollment Management Team to have a clear understanding of each other’s roles and allows for collaboration and support in all admissions, registration and financial activities
Interfaces with the Student Accounting department and Attorney General’s office regarding issues/problems on student accounts
Understands and oversees all financial operations
Understands and enforces the safeguards of cash, deposits receipts and reviews discrepancies in a timely manner
Overall responsibility for the development of work distribution and assignments for all admission onboarding and enrollment services
Reviews and tracks systems and processes and make recommendations for improvement to meet the needs of students better and to improve the quality and timeliness of services
Oversees the processing of academic records
Provides leadership for the interpretation of College procedures
Develops area budget, supervises and evaluates staff, and provides required staff development
Monitors data integrity, efficiency reports, and reports findings for solutions for accurate student record keeping
Knows, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
Knows, understands, and adheres to internal or external Ohio Department of Education and financial audits
Performs other duties as assigned
EDUCATION AND EXPERIENCE/TRAINING
Master’s Degree
Significant related experience may substitute for education
Minimum of five years of experience in higher education administration, specifically in enrollment, admission, or related student –services area
Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others
Demonstrated experience effectively making decisions that have major implications on the strategy, management and operations within a department
Demonstrated experience requiring diverse problem-solving methods in a variety of situations
KNOWLEDGE, SKILLS and ABILITIES
Possess excellent attention to detail, strong decision-making skills and an ability to work independently
Proficient in intermediate-level Microsoft Office software applications such as Outlook, Word, Excel, and PowerPoint
Possess excellent written, verbal and interpersonal communication skills
Demonstrated understanding of and commitment to the relationship between enrollment processes and student success
Ability to research and analyze issues and develop solutions
Proven ability to work in a fast paced, high volume and confidential service environment
Ability to work as a member of a student-oriented Administrative team
Possess excellent student customer service skills and proven ability to develop and sustain productive customer relationships
Proven ability to effectively manage projects
Advanced proficiency in the Banner System
Ability to be creative and exercise initiative
Demonstrated experience and knowledge of all student records system
Basic knowledge and understanding of general accounting principles
Basic knowledge and understanding of financial eligibility requirements and processes
Sensitivity to appropriately respond to the needs of the community
EDUCATION AND EXPERIENCE/TRAINING
CRITICAL COMPETENCIES
Collaboration
Communication
Continuous Improvement
VERY IMPORTANT COMPETENCIES
Service Focus
Adaptability
IMPORTANT COMPETENCIES
Time Utilization
Quality of Work
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
The work is performed in a normal, professional office environment;
The work area is adequately lighted, heated and ventilated;
Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
Target Starting Salary Range: $75,000 - $80,000
The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirement(s).
Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
