Job Description

Job Location: 105 - South Valley Center - Sacramento, CA 95828
Salary Range: $122,983.00 - $159,878.00 SalaryCampus Director
Department/Care Stream: Healthcare Delivery
LIA Reporting Structure:
Timecard Approver: VP of HealthCare Delivery Operations
Primary: VP of HealthCare Delivery Operations
Secondary:  VP of  CoC Services
Supervises: 55-70 +employees
Status: Full-time
FLSA: Exempt
Location: South Valley Campus
Level of team: Management
Pay Range: $122,983 - $159,878
Organization Information
WellSpace's mission is "achieving regional health through high-quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.
As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.
To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Position Summary
The Campus Director oversees a very large, complex center with multiple departments, programs, and high patient volume. The role operates at a director-equivalent level, ensuring integrated operations, workforce management, and regulatory compliance.
The Campus Director serves as senior operational manager for a large high volume center. The Campus Director provides on-site leadership and operational oversight for a large- center. This includes workflows for all employees, operations for front and back office, and management of systems.  This position ensures daily center operations run smoothly, staff are supported, and compliance, quality, and patient satisfaction standards are met. This level functions as a strategic and operational extension of senior leadership, managing through supervisors while maintaining broad oversight of multidisciplinary performance, compliance, and employee relations.
The role balances team management with strategic alignment, focusing on performance, quality, and regulatory compliance. Works in dyadic partnership with the Center Lead Clinician (LC) to ensure the confluence of high quality care and services for our patients and community at a WSH Center. Collaborates with the LC to guarantee the direction of each Care Stream LIA (Leadership, Innovation & Accountability) teams are followed to ensure that organizational initiatives related to the highest clinical and quality standards are being observed across WellSpace Health.

Required Qualifications
- Bachelor’s degree preferred in Health Administration, Public Health, or Business; Or an equivalent of education and experience to meet business needs.
- 5+ years of supervisory experience in an FQHC, healthcare setting, or related field preferred, including in multi-departmental management or director-level management.
- Expert-level leadership, communication, and team development skills.
- Demonstrated ability to manage operations, budgets, and compliance across multidisciplinary teams.
- Strong scheduling and compliance understanding; ability to multitask in large teams.
- Commitment to a community health philosophy and demonstrated adherence to WSH Patient Centered Health Home (PCHH) team-based model of care.
- Ability to communicate effectively and work with individuals from a wide variety of cultural, ethnic, and socio-economic backgrounds, and possess sensitivity to their health problems.
- Able to communicate effectively in English, both verbally and in writing.
- Excellent interpersonal, organizational, and managerial skills.
- Proficiency in using computer applications, including electronic health records, MS Word, Excel, and E-mail.
- Proficiency in EHR systems, reporting, data analytics, and performance dashboards.
- Demonstrated commitment to the provision of care services for the underserved and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins.  Experience working with people with disabilities, unhoused persons, people who use substances, people with HIV, and/or people who have physiological impairments.
- Established understanding of FQHC regulations, CCBHC regulations, HRSA standards, SAMHSA standards, HIPAA, OSHA, HEDIS/UDS metrics, The Joint Commissions, FTCA risk management and California Title 22 requirements and continuous readiness systems.
- Commitment to HIPAA, and ability to abide by standards of professional ethics and maintain confidentiality and Just Culture principles.
- Must maintain compliance with HRSA and The Joint Commission site visit readiness, infection control, and safety drills.
- Current BLS and first aid certificate or willingness to be trained required within the first (90) ninety days of employment.
- Support the standards of High Reliability.
- Complete WellSpace Health Leadership trainings such as DELTA, LEAD, or similar within one year of hire.
Essential Responsibilities
- Works in dyadic partnership with the Center Lead Clinicians to ensure high quality care delivery for all care streams with the guidance of the LIAs.
- Oversees daily campus operations and facility management to ensure smooth, efficient, and safe functioning of all departments/care streams.
- Collaborates with all center LIA teams to ensure integrated care delivery.
- Following PCHH tenets, coordinates patient flow, scheduling, and service delivery to optimize access, productivity, and excellent patient experience.
- Mentor and coach leads to ensure consistent supervision and communication across care streams/departments.
- In collaboration with VP, assist with the implementation of strategic priorities across all care streams.
- Facilitates smooth operations and communications between all Center care streams and staff.
- Implement and monitor performance improvement and quality assurance initiatives.
- Must maintain compliance with HRSA, SAMHSA, and The Joint Commission site visit readiness, infection control, and safety drills.
- Ensure operational efficiency, productivity, and quality goals are achieved.
- Manage site-level metrics such as access, no-show rates, and productivity benchmarks.
- Support patient experience and Just Culture practices.
- Additional duties as assigned.
Staff Management
- Supervise Campus Supervisors, Leads, and staff across multiple service lines, including front and back office teams.
- Responsible for adherence to agreed-upon scheduling templates for all providers.
- Support training on center workflows for clinical staff along with the Lead Clinician.
- Support LIAs to conduct performance evaluations and promote a culture of accountability and teamwork.
- Manage time and attendance for the campus.
- Works with LIAs to develop appropriate center staffing schedules and maintains the master calendar.
- Facilitate staff meetings and professional development opportunities in collaboration with Lead Clinician and guidance from LIAs.
- Acts as a mentor and role model to provide excellent patient care and service, and collegiality with Center teams.
Financial & Resource Management
- Manage budgets, financial reporting, center metrics, and resource allocation.
- Monitor billing, collections, data accuracy, and inventory to maintain fiscal responsibility.
- Identify opportunities for cost savings and operational efficiency.
- Conduct regular site walk-throughs, compliance assessments, and other center resource reviews.
- Manage site metrics and performance improvement plans.
Patient Experience & Community Relations
- Ensure excellent patient service and effective resolution of patient concerns.
- Engage with community partners and promote center programs and outreach initiatives.
- Support efforts to enhance health equity and culturally competent care delivery.
- Liaison between the Campus and Administrative Services.
- Support patient experience and Just Culture practices.
Compliance & Reporting
- Maintain appropriate documentation, reporting, and metrics for operational and quality performance.
- Assist with audits, inspections, and accreditation processes.
- Ensure operational efficiency, productivity, and quality goals are achieved.
- Ensure compliance with federal, state, and local healthcare regulations, including TJC, FTCA, OSHA, HIPAA, HRSA, CCBHC, SAMHSA, UDS/HEDIS and other healthcare standards.
- Works with the Lead Clinician and LIAs to maintain productivity and other quality of care metrics at an appropriate level in accordance with WSH initiatives, policies and budgetary guidelines.
- In conjunction with Lead Clinician, develops and facilitates Center meetings.
- Attendance at other meetings as needed.
- Additional duties as assigned.
Benefits
Successful candidate will receive a regionally competitive salary, above-average health benefits at reduced costs, paid life insurance & long-term disability insurance, an additional voluntary retirement plan with organizational match, and no vesting schedule requirement.
- Paid bereavement and jury duty leave
- 11 paid holidays per year
- Paid time off
- Paid sick leave
- Flexible Spending Program
- Company paid malpractice insurance for all providers
- Professional development hours offered annually
Physical Demands and Work Environment
The work environment is characteristic of a typical healthcare clinic environment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach.  The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.   The employee must also possess hearing and speech to communicate in person and over the phone.  The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.  The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principles of equal employment.  We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.  It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws.  WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WellSpace Health is an Equal Opportunity Employer