An Integrated Command Centre (ICC) professional is responsible for monitoring, coordinating, and managing operational activities through centralized systems to ensure smooth business operations, service availability, and timely incident resolution. The role acts as a single point of control for tracking performance, identifying issues, escalating critical incidents, and facilitating communication among stakeholders.
Monitor operational dashboards, alerts, and performance metrics in real time.Identify, log, and track incidents, outages, and service disruptions.Coordinate with internal teams and vendors for issue resolution.Escalate critical incidents according to defined procedures.Ensure adherence to Service Level Agreements (SLAs) and operational standards.Prepare daily, weekly, and monthly operational reports.Maintain incident records, shift handover notes, and audit documentation.
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
