Job Description

About Team Outsider

We’re on a mission to be the most hospitable team in the world!

At Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our portfolio of campgrounds across the country. We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help!

Team Outsider Values:

• We put our team first: We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.
• We make them say “WOW!”: We are determined to "WOW!" our team members, guests, communities, and our partners with every interaction.
• We express gratitude: We appreciate that our team members and guests have many options for where to spend their time. We are committed to exemplifying that they've made the right decision.
• We get better every day: We’re always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence..
• We are steadfastly resourceful: We do more with less and will do everything it takes to overcome a challenge.
• We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.

The Opportunity

The Campground Operations Coach is a high-impact role that supports and develops General Managers across Team Outsider’s portfolio. This role exists to ensure each property consistently delivers exceptional guest experiences, builds strong on-site teams, and achieves strong financial performance.

You’ll serve as a trusted Home Office partner to General Managers — providing subject-matter

expertise, operational coaching, and consistent accountability — while helping translate company

strategy into daily execution on the ground.

Mission of the Role

Strengthen operational execution, leadership capability, and performance consistency across

Team Outsider properties by coaching General Managers and reinforcing the systems and

standards that enable the business to scale with excellence.

Key Outcomes

Exact performance targets will be shared during the offer stage because we believe in clear

expectations from day one.

1. Strong Property Performance Across the Portfolio

Drive improvement in Google Reviews, Team Member NPS, and financial performance by strengthening operational consistency and leadership execution.

1. Clear Property-Level Vision & Strategy

Ensure each property maintains a clear vision & strategy with defined priorities and measurable performance indicators.

Support General Managers in translating strategy into daily execution and team alignment.

1. High Performance of General Managers

Develop General Managers into strong operators and leaders through coaching, feedback, and capability building. Ensure the right people are in the right roles, with clear expectations and accountability.

1. Elevated Guest Experience

Strengthen consistency of hospitality standards, guest-facing processes, and service delivery across properties.

1. Strong Compliance & Operational Discipline

Increase adoption of operating standards, processes, systems, and guest experience expectations across the portfolio.

Role-Based Competencies

Operational Coaching & Leadership Development

Effectively coaches leaders, builds capability, and strengthens accountability and ownership.

Multi-Site Operational Expertise

Understands property-level operations and how to drive consistent execution across locations.

Sets Clear Expectations

Ensures priorities, goals, and performance standards are clearly understood and followed.

Analytical & Performance-Minded

Uses data and trends to guide decisions and improve outcomes.

Problem Solving

Quickly identifies issues, drives solutions, and escalates appropriately.

Strong Communication

Builds trust and alignment across on-site teams and Home Office partners.

High Energy & Ownership Mindset

Maintains momentum, follows through, and drives results.

Cultural Competencies

• Accountability
• Owns outcomes, follows through, and upholds commitments
• Professionalism
• Communicates clearly, respectfully, and consistently represents the brand well

Mission & Values Alignment

Demonstrates Team Outsider values in how they lead and operate:

• Put the Team First
• Deliver WOW Guest Experiences
• Be Steadfastly Resourceful
• Get Better Every Day
• Express Gratitude
• Give Back

Experience We Are Looking For

• Multi-site or multi-unit operations experience (hospitality, franchise, retail, or similar)
• Experience in campground / RV / outdoor hospitality strongly desired
• Experience developing and coaching on-site leaders
• Strong operational execution and performance mindset
• Experience working in fast-growth or scaling environments preferred
• Bachelor’s degree preferred but not required with strong relevant experience

Why Team Outsider

A Talent-Dense, High-Performing Team

Work alongside people who show up fully, own their work, and support each other.

High Impact Work

Your work directly impacts guest experience, team success, and financial performance across the portfolio.

Opportunity to Develop Leaders

Play a direct role in growing General Managers and strengthening on-site teams.

A Culture That Cares

We put hospitality at the center of everything — for guests, team members, and communities.

Benefits & Perks

• Flexible work environment with 30% travel to properties
• Unlimited PTO
• 401(k) match
• Profit sharing opportunities
• Annual free vacation at one of our campgrounds after one year of service
• Meaningful work that supports creating unforgettable outdoor experiences