Job Description

• Job Title: Campground Office Attendant
• Entity: Cooperstown All Star Village – Deer Haven Campground
• Reports To: Director of Resort Operations
• Pay rate: $16-$19
• Location: Deer Haven Campground (Oneonta, NY)
• Anticipated Start Date: 5/30/26

About Property:

Deer Haven Campground, part of Cooperstown All Star Village, offers a family-friendly camping experience for guests visiting the area for youth baseball tournaments. The campground features RV sites, cabins, and amenities designed to provide a comfortable and convenient stay in a scenic outdoor setting.

The Campground Office Attendant serves as the first point of contact for campground guests, providing information, assistance, and support to ensure a positive guest experience. This role requires strong customer service skills and attention to detail.

Key Responsibilities:

• Greet guests and provide a welcoming check-in experience

• Answer questions regarding campground amenities, policies, and local area information

• Manage reservations, check-ins, and check-outs using booking systems

• Handle guest inquiries, concerns, and requests in a professional manner

• Process payments and maintain accurate records

• Answer phone calls and respond to emails as needed

• Maintain a clean and organized office environment

• Communicate effectively with other departments to support guest needs

Qualifications:

Required:

• Ability to work during the day or evening as determined by supervisor

• Required to work flexible schedule based on the needs of the business

• Ability to handle multiple tasks at one time

• Good communication skills (verbal and written).

• Positive and effective leadership and customer service skills

Preferred:

• Minimum must have High School Diploma/be currently attending a local high school/GED

• Ability to work in a team environment

• Strong work ethic and positive team attitude

Working Conditions / Special Physical Requirements:

• Must be available to work extended hours, including nights and weekends

• Ability to sit, stand, and move throughout the campground as needed

• Must occasionally lift or move up to 25 pounds

• May work in varied temperatures, loud environments, and fast-paced conditions

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