Job Description

Mission

You will plan, design and implement multi-channel CRM and digital campaigns using Campaign Management platformsaiming to increase commercial performance and improve customer experience across ING’s privateindividualsportfolioThe role covers activation, sales, customer development, loyalty, retention andevent‑triggeredcampaigns, delivered through all relevant communication channels.

About the team

You will join the Campaign Communication team, a collaborative and friendly group working at the intersection of data, marketing,digitaland technology. The team partners closely with Business, Marketing, Digital, IT and Data colleagues to deliver relevant,personalizedand compliant customer communications with measurable impact.

Your day to day

• Work closely with Data Analysts, Marketing, Digital, IT and Business stakeholders to define and execute campaigns. 

• Use Campaign Management Systems to select eligible customers, define targeting criteria and ensure end-to-end campaign execution. 

• Contribute to campaign data framework developments, including SQL-based DataMart queries and data quality assurance. 

• Provide optimization recommendations related to selection criteria, channels, A/B testing and success measurement. 

• Manage execution of digital campaigns in internet and mobile banking channels. 

• Develop, test and automate direct marketing campaigns using analytical and behavioral data. 

• Participate in cross-functional projects related to campaign tools, dashboards and new channel integrations. 

What you bring to the team

• Strong technical knowledge of database management systems (MS-SQL, Oracle, MySQL). 

• 3–5+ years of experience in CRM / Campaign Management and technical campaign design. 

• Experience with Campaign Management tools; HCL / SAS Brazeis a plus. 

• Bachelor’s degree.

• Analytical mindset with strong attention to data quality and optimization. 

• Good English language skills. 

• Collaboration skills, ownership mentality and passion for customer-centric delivery. 

Whatwe offer

• Impactful work in a fun and collaborative environment

• Open-concept offices designed for bothteam workand relaxation

• Corporate events and social gatherings

• Hybrid way of working with flexible working schedule and short week options

• Monthly budget on Benefit platform

• Extra annual leave days depending on the total length of working experience

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy,Bookster, as well as throughtrainingsand certifications

• Possibilityto accessInternal roles, International Short-Term Assignments or Long-Term Assignments

• Context to make an impact through Sustainability and Corporate Social Responsibility projects.

Job Application Safety Reminder

We’reseeing an increase in fraudulent job offers. To protect yourself, please:

• Apply only via official ING platforms. ING uses Workday as its recruitment system.

• Verify the sender’semail —it should only comefrom @ing.comor @myworkday.com

• Know that ING will never request payments or banking details during the recruitment process.

How to Apply

Click “Apply”on our careers site andsubmityour application through Workday.We’reexcited tomeetyou!

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”.Perhaps morethan in any other large company, we extend our belief in the power of autonomy to our own people. Butthere’sa catch. In return for great freedom, we expect people to dogreat thingsfor our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious,friendlyand respectful: talented specialists who takethe responsibilityand autonomy to makegreat thingshappen. We stay curious, thrive on change, andseeknew and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania isanuniversal bank with more than1.8 million customersfrom three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!