Job Description

We are looking for a highly analytical and operationally strong Sales Operations Coordinator to support the Call Centre Manager in driving productivity, sales performance, reporting accuracy, and operational

efficiency across the sales call centre. This role will provide direct operational and analytical support to the Call Centre Manager and will play a key role in ensuring that reporting, lead management, operational oversight, and campaign performance are effectively managed daily. The successful candidate must be able to work independently, identify gaps proactively, analyse trends, and recommend strategies to improve performance. The individual will also act as operational support and oversight within the call centre when the Call Centre Manager is unavailable.

Desired Experience & Qualification

• Matric/Grade 12
• Business or Marketing Degree
• Minimum 2–3 years' management experience within a sales-driven call centre environment, with proven involvement in managing campaigns, driving sales performance and overseeing reporting processes.
• Experience in sales call centres is essential.
• Strong understanding of call centre productivity metrics and sales reporting.
• Advanced Microsoft Excel skills.
• Experience working with dialler systems, lead management system and reporting tools.
• Strong analytical and problem-solving ability.
• Ability to interpret data and convert insights into actionable strategies.
• Excellent organisational and time management skills. Strong communication and stakeholder management skills.
• Ability to work under pressure and meet tight deadlines.

• Duties & Responsibilities
  

Reporting & Analytics

• Prepare and maintain daily, weekly, and monthly sales and productivity reports.
• Ensure all operational, sales, productivity and management reports are accurate, updated, and submitted on time.
• Analyse sales, conversion, productivity, and operational trends.
• Identify gaps, risks, and opportunities within campaigns and provide recommendations to improve performance.

Track key operational metrics including:

o Conversion rates

o Talk time

o Leads worked

o Contractability

o Sales productivity

o Pipeline movement

o Appointment management

Lead & Campaign Management

• Monitor and manage lead pipeline flow across all teams.
• Ensure lead prioritisation and campaign allocations are functioning correctly.
• Highlight any pipeline issues, delays, or lead shortages proactively.
• Work closely with team leaders to ensure leads are being worked effectively.
• Assist with campaign setup, optimisation, and reporting.

Operational Support

• Support the Call Centre Manager with operational planning and execution.
• Prepare information and presentations for meetings and management discussions.
• Attend operational meetings and provide reporting insights where required.

Preferred Skills & Competencies

• Ensure operational trackers and dashboards remain updated and accurate.
• Act as a central support function between operations, team leaders, and management.

Leadership Support

• Act as operational oversight within the call centre when the Call Centre Manager is unavailable.
• Escalate critical operational concerns where necessary.
• Drive accountability around reporting, productivity, and operational disciplines.
• Support the implementation of operational strategies and process improvements.
• Strong attention to detail.
• Highly proactive and solution-driven.
• Strong business acumen.
• Ability to manage multiple priorities simultaneously.
• Strong presentation and reporting capability.
• Self-managed and able to work independently.
• Operationally minded with strong follow-through.
• Be analytical.
• Success Measures
• Accurate and timely reporting.
• Improved visibility of operational performance.
• Effective lead pipeline management.
• Reduced lead delays and operational gaps.
• Improved sales productivity and campaign performance.
• Strong operational support to the Call Centre Manager.

  Working Environment

  Fast-paced sales call centre environment focused on performance,productivity, customer experience, and operational excellence.

Package & Remuneration

R25 000.00 Plus commision