Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

• To support the Direct Sales (Tele-Assist) channel through campaign execution, Salesforce administration, sales performance monitoring and sales enablement activities.
• To ensure campaigns, CRM platforms and sales support initiatives are executed effectively to improve productivity, conversion and customer engagement.
• To provide operational support through reporting, performance tracking, training coordination and stakeholder support.

Campaign Management

• Support execution of end-to-end tele assist campaigns aligned with business and growth objectives.
• Prepare customer segmentation lists and campaign deployment requirements.
• Conduct campaign setup, deployment and performance tracking activities.
• Monitor campaign performance and escalation of operational issues.
• Maintain campaign trackers and campaign-related documentation.
• Support campaign reviews and performance reporting.
  

Sales Enablement & Salesforce Management

• Maintain Salesforce records, dashboards, reports and campaign information.
• Support Salesforce administration activities and user management processes.
• Perform dashboard maintenance and reporting updates.
• Conduct data quality reviews and validation activities.
• Support user acceptance testing (UAT) and implementation of Salesforce enhancements.
• Provide first-level support for Salesforce-related enquiries.
• Coordinate onboarding, training schedules and activation programmes for new sales staff.
• Maintain training materials, user guides and team communications.
  

Sales Performance & Operational Support

• Perform daily monitoring of sales productivity and campaign performance.
• Track lead utilisation, conversion rates and sales achievement against targets.
• Prepare daily, weekly and monthly productivity reports.
• Support recruitment tracking and onboarding administration.
• Assist in organising sales contests, recognition programmes and engagement initiatives.
• Support management reporting, business reviews and performance presentations.
• Escalate business risks, performance gaps and operational issues where appropriate.

Minimum Job Requirements:

• Diploma or Degree holder in any discipline and/or non-degree holders with strong related working experience.
• Fresh graduates are encouraged to apply.
• Up to 1- 2 years' relevant experience in campaign management, sales support, CRM administration, reporting or sales operations will be an added advantage.
• Exposure to Salesforce CRM, customer data platforms and reporting tools will be an added advantage.
  

Special skillset will be an advantage:

• Good understanding of campaign execution and sales support activities.
• Good grasp and appreciation of systems and applications including Salesforce CRM and digital tools.
• Strong analytical skills and attention to detail.
• Good team building and interpersonal skills and able to communicate effectively with people at all levels.
• Ability to support onboarding, training and activation programmes.
• Time management and organizational skills.
• Good presentation and reporting skills.
• Flexibility and adaptability to change.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.