Job Description

Join our [SITE NAME] team in [CITY] as an Administrative Specialist and inspire young minds at camp!

Are you ready for an unforgettable summer adventure? At ESF Camps, we are on a mission to create an extraordinary summer experience for campers from preschool to 8th grade, and we are looking for energetic, passionate people to join us and make a positive impact while having a blast!

The Administrative Specialist is responsible for camp-related customer service and administrative needs in the camp office and throughout the camp.

Why ESF?

• Inspire Young Minds Make a meaningful difference in the lives of children while receiving comprehensive training and support.
• Unleash Your Potential We offer opportunities for internships, fieldwork, and continuing education credits.
• Become a Leader Gain valuable leadership experience as you supervise and mentor children.
• Positive Environment: Experience being part of a team guided by ESF Core Values.

Extra Perks

• Convenient Summer Schedule Enjoy nights and weekends off.
• Employee Referral Bonus Program Increase your earnings through referrals from your network.
• Free Certifications: Reimbursements available for qualified roles.
• Camp Tuition: Enjoy a significantly discounted tuition rate exclusively for Team members’ children.

Requirements:

• Education Bachelor’s degree required
• Experience
  • Minimum 1-2 years of experience working in an administrative and/or customer service role.
  • Previous experience working in a camp, school (or similar field) preferred.
  • Experience teaching and working with children.
• Technology Skills: Proficient in Microsoft Office, especially Excel, and ability to use CRM database.
• Hours Typically, from 7:30am-4:30pm or 8:00am-4:00pm, Monday-Friday. Start and end times may vary depending on the location, with later times possible.
• Schedule Commitment Any schedule changes must be pre-approved by the site director.
• Required Training Complete all required ESF and state-mandated training and onboarding.
• Dress Code Maintain the "ESF Look" (camp uniform) and embody the spirit of the camp.

Essential Job Responsibilities:

• Customer Service:
  • Serve as a point person for ESF families; respond to inquiries in person as well as over the phone.
  • Greet campers and their guardians in the camp office; collect lunches and transition campers.
  • Answer telephones and transfer calls to appropriate team members
  • Call camp families to confirm enrollment or discuss camper needs.
  • Support summer sales initiatives; inform new and existing families of enrollment opportunities.
• Camp Office:
  • Perform general clerical duties such as copying, mailing, and filing.
  • Ensure that the camp office is clean, organized, and well-maintained.
  • Open, sort, and distribute or respond to incoming correspondence including mail and email.
  • Maintain inventory and complete assigned paperwork.
• Camp Registration:
  • Assist families in enrolling their campers using the CRM database.
  • Support summer sales initiatives; inform new and existing families of enrollment opportunities.
  • Update camper records and input pertinent information into the database.
• Teamwork: Work effectively and collaborate with co-workers including other on-site Administrative Specialists, Nurses, Admissions and Customer Engagement Coordinators located at ESF’s Headquarters office, Site Director, and leadership team
• Safety & Positive Group Management: Ensure the safety and well-being of campers with emphasis on positive behavior and effective group management. Promptly report any concerns to the Site Director.
• Be the Ultimate Role Model: Supervise campers, while fostering a positive and safe environment.
  • Demonstrate ESF Core Values & Code daily, from “Gratitude” to “Bring It” daily.
  • Model the ESF Virtues of Character (Gratitude, Respect, Trustworthiness, Effort, Kindness, Positivity, Resilience, Community) in camp daily.
  • Adhere to all company policies.
• Communication: Maintain clear, concise, and engaging communication with campers, families, peers, and our leadership team.

Reporting Relationships:

• Directly report to and take guidance from the Camp Director, with additional accountability to the Site Director.

Additional Responsibilities:

• Push/pull, lift, and carry a minimum of thirty-five (35) pounds across campus. Work outside, upright, and mobile for six (6) to eight (8) hours per day
• Respond to emergencies, including running (up to 1 mile in some cases) and ascending stairs without undue exertion.

This job description is subject to change at any time.