Submits conventional/FHA claims, reviews losses, and reconciles loans for final booking by Default Accounting. Reviews claims filed for accuracy.
Primary Responsibilities:
Monitor daily reports outlining workflow and processing needed.
Understand difference between the claim types: Short Sales, Foreclosure Claims, Third Party Claims, Charge Off, Security Claims, Loss Mitigation Claims, and Deed in Lieu Claims.
Process/file claims according to investor/insurer/statutory & regulatory guidelines within assigned service level agreements.
Review and ensure all invoices are included with the claim.
Research loan history for advances and deposits.
Contact various internal departments for clarification on advances.
Review and Consult with the Mortgage Insurance department regarding refunds. Review and consult with the Hazard department on the disbursement of hazard insurance proceeds. Determine if refunds are needed.
Respond to attorney loan level requests.
Ensure system is updated accurately before moving the loan to the next phase of the Claim process.
Review claims completed by processors for accuracy and submits to investor.
Work with Foreclosure, Loss Mitigation, Bankruptcy, Evictions, Collections, Property Preservation, and others to reconcile the losses/book the losses.
Reconcile loans for final loss allocation, approving the loss amounts. Reconcile loans for final refunds to investor or prior servicer.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Education and Experience Required:
A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ mortgage experience.
Education and Experience Preferred:
At least 1 year of experience with FHA claim filing, mortgage servicing, or default operations.
Familiarity with HUD guidelines, including conveyance and post‑foreclosure processes.
Experience using FHA claim systems (e.g., FHA Catalyst, FHAC).
Knowledge of property preservation, foreclosure processes, and tax/HOA operations.
Prior experience in mortgage servicing default operations or investor claims
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Getzville, New York, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
