Independently leads projects within one or more functional areas within Default Servicing (internally known as Customer Asset Management (CAM)) and represents these areas in cross-functional, high visibility projects involving business partners outside of CAM.
Serve as senior resource in a defined area of CAM and represent business practices and interests in various projects with internal and external stakeholders.
Interact with business partners across the Business Banking, Commercial, Consumer, Mortgage and Retail platforms to leverage technology, system enhancements and projects, while also representing inclusive needs for all aspects of default servicing.
Develop and produce mid-complexity departmental reports and spreadsheets, including project or product strategy analyses, historical reporting, workflow analyses and financial analyses for one or more functional areas of CAM.
Conduct complex analysis and judgment-based work over multiple disciplines to support CAM decisions.
Conduct complex data review, research, and/or reconciliation for assigned areas of CAM.
Lead the drafting and/or editing of procedures related to one or more functional areas of CAM to maintain their currency.
Lead support provided for departmental audits including user certifications and compliance testing for CAM.
Manage the planning, testing and implementing of new projects, systems, products and regulatory changes impacting assigned CAM team(s).
Lead departmental system support, coordinating with internal business partners, external vendors and Technology to address issues for assigned CAM team(s).
Provide functional system knowledge to colleagues within one or more functional areas of CAM.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Not Applicable
Bachelor’s degree and a minimum of 2 years’ related experience, or in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ related experience
Experience in collections and/or default servicing
Strong analytical skills
Strong organizational skills
Proficiency with personal computers as well as pertinent word processing and spreadsheet software
Strong verbal and written communication skills
Prior experience in functional areas supported
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Getzville, New York, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
