Job Description

SAP BASIS(CALM + SOLMAN) –Support Project
Location: [Pune]
Project Duration: [36 months]
Employment Type: [ Subcontract]
SAP Cloud ALM (CALM)

Configure and administer SAP Cloud ALM.
Set up Business Process Monitoring and Health Monitoring.
Configure Integration Monitoring and Job Monitoring.
Implement Real User Monitoring and Exception Monitoring.
Monitor SAP S/4HANA, BTP, SuccessFactors, Ariba, and Integration Suite landscapes.
Support Project and Task Management within SAP Cloud ALM.
Configure alerting, dashboards, and analytics.
Ensure operational excellence through proactive monitoring.

SAP Solution Manager Administration

Administer SAP Solution Manager 7.2 environment.
Configure Landscape Management Database (LMDB).
Maintain System Landscape Directory (SLD).
Manage Technical Monitoring and System Monitoring.
Configure EarlyWatch Alerts.
Support Root Cause Analysis and Diagnostics.
Perform SolMan upgrades and support pack implementations.

IT Service Management (ITSM)

Configure and support:

Incident Management
Problem Management
Service Request Management
Change Request Management

Define SLA monitoring and escalation processes.

Support ticket workflows and approval processes.

Maintain IT governance and compliance standards.

Change & Release Management

Configure ChaRM (Change Request Management).
Support Release Management processes.
Manage transport lifecycle across SAP landscapes.
Coordinate deployment and production release activities.
Ensure audit and compliance adherence.

Test Management

Configure SAP Test Suite.
Support test planning and execution.
Manage test cases and defect tracking.
Coordinate SIT, UAT, and Regression Testing activities.
Support automated testing integration.

Monitoring & Operations

Configure:

Technical Monitoring
Interface Monitoring
Business Process Monitoring
Job Monitoring
System Health Checks

Analyze system performance.

Monitor interfaces and integrations.

Proactively identify operational risks.

Documentation & Governance

Maintain operational procedures and runbooks.
Prepare KPI and SLA reports.
Support audits and compliance requirements.
Document monitoring setups and support processes.

Required Technical Skills
SAP Cloud ALM

SAP Cloud ALM Administration
Business Process Monitoring
Integration Monitoring
Exception Monitoring
Health Monitoring
Real User Monitoring
Task & Project Management
Alerting and Analytics

SAP Solution Manager

SolMan 7.2
ITSM
ChaRM
Test Suite
Technical Monitoring
Root Cause Analysis
EarlyWatch Alerts
System Recommendations
Diagnostics

SAP Basis Knowledge

SLD Configuration
LMDB Administration
Managed System Configuration
RFC Configuration
Transport Management

SAP Landscape Exposure

SAP S/4HANA
SAP ECC
SAP BW/4HANA
SAP PI/PO
SAP BTP
SAP Integration Suite
SAP SuccessFactors
SAP Ariba

Reporting & Analytics

SLA Reporting
KPI Dashboards
Monitoring Reports
Operational Analytics

AMS Support Responsibilities

Perform day-to-day monitoring of SAP systems.
Track and resolve production incidents.
Manage SLA reporting and compliance.
Coordinate with Basis and functional teams.
Conduct root cause analysis for critical issues.
Participate in major incident management.
Support 24x7 production environments when required.

Required Qualifications

Bachelor's Degree in Engineering, Computer Science, or Information Technology.
6+ years of SAP experience.
Minimum 3+ years of SAP Cloud ALM/Solution Manager experience.
Experience supporting global SAP landscapes.
Strong troubleshooting and system monitoring expertise.

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