Job Description

Call/Scheduling Center Representative, Full-time Day Shift

Community Care is hiring a full-time Call/Scheduling Center Representative for our Call Center Team. This rewarding opportunity is perfect for someone who enjoys team collaboration and being part of a mission driven organization and who shares our mission to help elderly individuals and adults with physical and intellectual disabilities continue to live as independently as possible in the community. This is a full-time opportunity at our Vliet location.

Call/Scheduling Center Representative Job Responsibilities:

• Receives and routes general telephone calls to appropriate departments or staff.
• Triages calls related to inquiries and complaints; routes or escalates as appropriate.
• Assists with projects and provides administrative support.
• Assists with day to day pool staffing scheduling.

Job Requirements:

• Education: High School Diploma or GED required.
• Experience: A minimum of 1 year customer experience.

Call/Scheduling Center Representative Job Schedule:

• Monday - Friday, 7:30 AM - 4:00 PM, 40 hours

About Community Care

Community Care is a local nonprofit with more than 40 years of experience helping older adults and adults with disabilities live as independently as possible within the community. We coordinate and deliver a full range of supportive services that help more than 13,000 Wisconsin residents live safely, confidently, and with dignity. We are Wisconsin-based with local offices supporting each of the 15 counties we serve. Our dedicated team works with members to develop care plans to meet their health and social needs. Together with our community partners, we’re committed to providing compassionate, personalized care that empowers members to live a healthy and independent lifestyle.

Compensation and Benefits

Our employees make a real difference in people’s lives every day that is why we are proud to offer a compensation package that includes:

• Attractive full and part time schedules
• Generous paid time off
• Competitive pay and benefits (health, dental, vision, etc.)
• Retirement Plan with employer contribution
• Flexible benefits plan
• Employee referral program
• CoWorkers care program
• Employee Assistance Program

Community Care is an Equal Opportunity Employer