This is a remote position.

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  Conduct Client Surveys:
  Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals.
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  Understand the Product:
  Develop a solid understanding of the client’s offerings to conduct informed and meaningful conversations.
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  Ensure Data Accuracy:
  Accurately document client responses and feedback with high attention to detail.
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  Database Management:
  Use Excel or similar tools to maintain, organize, and update call records and survey data.
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  Communicate Effectively:
  Maintain professional, clear, and warm communication at all times—with great tonality and listening skills.
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  Maintain Call Logs:
  Record all client interactions, outcomes, and notes in a structured and organized format.
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  Follow-Up as Needed:
  Ensure follow-up surveys or clarifications are scheduled appropriately.
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  Support Process Improvement:
  Share insights from client conversations with internal teams to help improve the client experience.

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  3+ years of experience in appointment setting, client communications, or survey-based roles
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  Strong verbal and written communication skills
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  Excellent phone etiquette and a confident, friendly speaking tone
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  Exceptional listening and documentation skills
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  Comfortable using Excel and managing large volumes of client data
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  Highly organised, detail-oriented, and results-driven
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  Experience working in US time zones preferred

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  Long-term role with a stable, growing Australian client
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  Flexible work hours within the US time zone
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  A supportive, remote-first work environment
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  Competitive compensation
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  Collaborate with international teams and expand your global experience