You will support the nationwide transition from the ERP1 system to ERP2 by managing public feedback and queries, providing accurate information, and offering insights to inform policy and ensure a smooth system transition.
Analyse and respond to calls, written feedback, and queries from the public regarding ERP2 installation and other ERP-related matters.
Stay updated on policies and operational details to provide accurate information.
Resolve feedback and queries effectively and promptly.
Provide insights from public engagements to inform policy formulation and review.
Tertiary qualification in any discipline.
At least 2 years of relevant experience in feedback management, public communications, or service operations.
Excellent written and verbal communication skills in English.
Strong analytical and problem-solving skills with the ability to handle exceptional cases.
Self-motivated, resilient, and able to handle difficult customers.
Meticulous and attentive to details.
Candidates without formal qualifications but with relevant experience and skills will also be considered.
Duration/Working hours:
1 year contract (Immediate)
Working Hours: Mon to Thur (8.30am to 6pm), Fri (8.30am to 5.30pm)
** We regret to inform only shortlisted candidates will be notified.
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.
