MyOperator

Call Quality Analyst

MyOperator  •  Remote  •  2 months ago
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AI can make mistakes so check important info. Chat history is never stored.

Job Description


This is a remote position.


Job Description
Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our sales & customer success associates who deal with our existing and potential customers. The QA will monitor inbound and outbound calls, chats, and support ticket responses to assess an associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to the client success or sales process & training materials as needed to enhance the overall MyOperator customer’s experience.

Key Responsibility Area

  • Develop or understand evaluation programs or Scorecard

  • Call Monitoring or Evaluation

  • Reporting

  • Training and Coaching/Feedback

  • Drive process improvements


Requirements


Requirements

  • Graduate and over with excellent oral and written communication skills.

  • Exceptional listening and analytical skills

  • Must adapt well to change and successfully set and adjust priorities as needed

  • Must be proficient with GSuites (intermediate Docs, advanced Sheets)

  • Strong data analytical capabilities to check trends, historic data, and predictive analysis

  • Strong analytical skills and hands-on with spreadsheets, presentation & document writing.


Benefits


100% Remote Working
Flexible Working Hours
MyOperator

About MyOperator

MyOperator is a Business AI Operator, a category-defining platform that unifies WhatsApp, calls, and AI-powered chat & voice bots to deliver end-to-end customer communication automation.

As businesses move towards a messaging-first, always-on world, MyOperator enables teams to deliver 24/7, instant, and personalised service without tool fragmentation or engineering dependencies.

What we offer:

✅ Verified WhatsApp Business API and WhatsApp Marketing platform with automation and campaign tools

✅ Call management and contact center software with IVR, toll-free numbers, routing, tracking, and analytics

✅ Campaign management suite for Click-to-WhatsApp ads, IVR campaigns, voice blasts, and broadcasts

✅ GenAI chatbots & voicebots for multilingual, 24x7 automation

✅ Enterprise mobility solutions with virtual numbers & app-based dialer

Trusted by:

Amazon, Apollo Hospitals, Domino’s, Razorpay, TCS, PwC, EY, Tata 1mg — and 12,000+ businesses across industries for over 14 years.

Recognised for:

✅ Ease of use (Capterra)

✅ Customer experience excellence (UBS India BPO Conclave)

✅ High ratings on Google, G2, and Capterra

Contact us:

📞 +91 92129 92129

📧 hello@myoperator.com

🌐 www.myoperator.com

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Noida, IN
Year Founded
2013
Website
myoperator.com
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