Job Description

Are you proud of your exceptional kindness and ability to assess the situation quickly and efficiently? Call One service is a premium service for exceptional clients and we are looking for a new Service Coordinator Representative to join this dynamic and friendly team! If you find yourself in all this, look at what your main duties would be:

• Proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility
• Planning, prioritizing, assigning, and monitoring all open work orders for Customer Engineers (CEs), ensuring the prompt delivery of service to meet our contractual terms and conditions
• Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. Gathering problem information and recording data in desktop tools
• Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall
• Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory; scheduling customer installation activity
• Ensuring the correct and timely closure and completion of all work orders
• At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring the correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available
• Accountable for continuously receiving and handling high volumes of work orders, working in a team environment, and interacting with multiple internal customers.
• The working environment may require rotation in work hours, weekend, or holiday hours, and/or extended hours, as needed, to accommodate 24/7 operations

What we expect from you

• Fluency in speaking and writing of English language
• High School Diploma
• Basic PC literacy, keyboard proficiency and understanding of Windows-based applications/tools
• Understanding of geographical areas and ability to utilize mapping tools for assigning work orders
• Relationship building skills
• Excellent communication skills, verbal and written as well as listening skills

What you will get from us:

• Hybrid model of work
• Work in modernly equipped offices located in the heart of the business centre in New Belgrade
• Work in a large, international team
• Competitive earnings and the opportunity to develop skills through paid training
• Advancement opportunities/Career development
• Possibility of conversion to a contract with a client with all of the benefits included

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!